University Systems Help Centre
Browse our support:
Facility printer details
Add facility printers: Windows Vista
Add facility printers: Mac OS 10.6, 10.7, and 10.8
Install PaperCut client: Windows 7
Install PaperCut client: Windows Vista
Install PaperCut client: Mac OS 10.6, 10.7, and 10.8
Connect to UVic Individual Temp: Mac OS X
Connect to UVic Individual Temp: Windows
Configure Exchange: Android devices
Key features of supported email clients
Configure Exchange: Eudora
Frequently asked questions
Configure Exchange: iPhone and iPad
Configure Exchange: Mac Mail
Configure Exchange: tested but unsupported applications
Configure Exchange: Mozilla Thunderbird
Configure Exchange: Windows Mail
Configure role-based Exchange mailbox: iPhone and iPad
Configure role-based Exchange mailbox: Android
Manage your spam filter settings
Manage junk settings: Entourage 2008
Manage junk settings: Outlook 2007
Manage junk settings: Outlook
Manage junk settings: Outlook 2011 for Mac
Manage junk settings: WebMail
Set up a vacation message
Manage email forwarding for students
Manage email vacation message for students
Create a rule: WebMail
Differences between POP and IMAP
Create an email account
Configure your UVic email with your iPhone
Configure your UVic email with Entourage 2008
Configure your UVic email with Outlook 2011 for Mac
Configure your UVic email with Mac Mail
Configure your UVic email with Outlook 2010/2013
Configure your UVic email with Mozilla Thunderbird
Configure your UVic email with Windows 8
Manage email vacation message for students
Add role-based email account: Outlook 2011 for Mac
Add role-based email account: Outlook 2010 and 2013
Add role-based account: iPhone and iPad
Add role-based account: Android
Further email and calendar instructions
Install Symantec Endpoint Protection for office use: Mac
Install Symantec Endpoint Protection for home use: Mac
Install Symantec Endpoint Protection for office use: Windows
Install Symantec Endpoint Protection for home use: Windows
Request network security scan
Encrypt a disk using PGP: Mac
Encrypt a disk using FileVault 2: Mac
Install PGP Whole Disk Encryption: Mac
Encrypt a disk using BitLocker: Windows
Encrypt a disk using PGP: Windows
Install Eraser: Windows
Install PGP Whole Disk Encryption: Windows
Guest Wireless
Wireless Internet
Request a Secondary NetLink ID
Conference Wireless Network form
Affiliate Identity Management System (AIMS) form
Eduroam
Connect to UVic: iPhone or iPod Touch
Install the VPN client: Android
Install the VPN client: iOS
Install the VPN client: Setup for Mac 10.8
Install the VPN client: Mac
Install the VPN client: Windows
Install the VPN client: Windows (manual instructions)
Connect to the wired Internet: students (ResNet)
Voicemail: first steps
Obtain an automatic IP address: Windows 7
Obtain an automatic IP address: Mac OS X 10.5 and newer
Obtain an automatic IP address: Mac OS X 10.4 and older
Obtain an automatic IP address: Windows Vista
Obtain an automatic IP address: Windows XP
Connect to the UVic wired Internet: faculty and staff
Connect to UVic wireless
Connect to UVic: Windows 7 and Vista
Connect to UVic: iPhone or iPod Touch
Connect to UVic: OS 10.5 and newer
Connect to UVic: Windows XP
Connect to UVic Wireless: eduroam
Connect to eduroam: Windows 7
Connect to eduroam: HTC mobile device
Connect to eduroam: Mac OS X 10.5 or newer
Connect to eduroam: Windows Vista
Connect to eduroam: Windows XP
Wireless Internet
Connect to UVic: Android version 4 and newer
Connect to SFG clients: Mac OS X
Connect to SFG clients: Windows
Connect to Netdrive: Windows
Connect to Netdrive: Mac OS X
Connect to UVic Individual Temp: Mac OS X
Connect to UVic Individual Temp: Windows
UVic Individual Temp terms of use
TSM installation and configuration: Mac OS X
TSM installation and configuration: Windows 7
BlueJeans test call
BlueJeans support documentation
Desktop video conferencing booking form
Event and equipment requests form
Audiovisual Feedback Form
Audiovisual tutorials
Tutorial: How to set up a 7 foot screen
Tutorial: How to use a wired hand held microphone
Tutorial: How to get the most out of your lav microphone
Tutorial: How to get the most out of your wireless handheld microphone
Tutorial: Tips and tricks for using our three types of microphones
Tutorial: How to set up a video data projector (VDP)
Tutorial: How to mirror Mac displays
View single classroom
View classroom audiovisual information
Audiovisual Feedback Form
Equipment rentals: audio
Equipment rentals: public address systems
Equipment rentals: video
Equipment rentals: projectors
Equipment rentals: miscellaneous
Audiovisual Feedback Form
Video conferencing etiquette
Locations and booking information
Rates and billing information
Audiovisual Feedback Form
Video conferencing
View videoconferencing room availability
How to use Handbrake for encoding video
How to use FileZilla for VOD upload and Management
How to use the VoD Wizard
How to Embed a VoD into Cascade
How to Embed a VoD into Moodle
Video recording rates
Audiovisual Feedback Form
Request video recording and production
Audiovisual Feedback Form
Request Webcasting
APReply user guide
Department Leave Entry using Banner
Department Leave Approval using Banner
Department Leave Entry & Approval using Banner - Proxy Setup
Department Web Leave Approval - Proxy Setup
Department Web Leave Approval
Employee Web Leave Entry
FAST Finance accounting documentation
FAST Student tutorials
FAST Web Requisitioning tutorials
FMIS Self-Service Guide
Course registration tutorials
Request an official transcript online
Changing your preferred email address
Change your preferred name and title
Access courses and grades
Access tuition fees statements
Add or edit bookmarks
Manage collections on My page
Exchange email and calendar on my page
My page tutorial
Assign department administrator access
Create a link to another department from your
directory
Change your personal directory listing
Update your department's contact information
Update departmental summary listing
Edit an employee's personal contact information
Add an employee to your department's employee
listing
Assign a Proxy in workflow
Apply for study/administrative leave
Approve an invoice in workflow
Release a workflow
Connect your computer to a UVic print queue: Mac OS X
Connect your computer to a UVic print queue: Windows Vista
Connect your computer to a UVic print queue: Windows 7
Connect your computer to a UVic print queue: Windows XP
Computer Store
Technology Solutions Centre
Create a Mac App Store account
Purchasing from the Mac App Store
Secure your data
Technology Solutions Centre
Student computing facility information
Technology Solutions Centre: Standard laptops
Technology Solutions Centre: Technical Approval
Technology Solutions Centre: Standard Desktops
Support Information
Obtain standard audiovisual technology
Obtain standard cell phones
Obtain standard phones
Obtain standard software
Obtain standard tablet computers
Digital signage
Apple Purchases
Video collaboration
Change your email account display name
Check your delegates
Provisioning of email accounts for employees
Electronic mailing lists (Mailman)
Check your disk usage
Empty your deleted folder
Email forwarding for students
Control a resource account: Outlook Web Access
Role-based email administration for mailbox owners
Request a non-credit course mailing list (Mailman)
Request a credit course mailing list (Mailman)
Email Lists (Mailman) frequently asked questions
Request a general mailing list (Mailman)
Set your password: Android devices
Increase timeouts: Android devices
Set your passcode: iPhone and iPad
Increase timeouts: iPhone and iPad
Secure your data
Secure your Mac desktop
Secure your Mac laptop
Secure your NetLink ID
Secure your other passwords
Secure your PC desktop
Secure your PC laptop
Secure your smart phone & tablet
Secure your USB & removable storage
Secure your smart phone & tablet
PGP-supported versions of OS X: Mac
Change your PGP Whole Disk Encryption passphrase: Mac
Shredding a document permanently using Secure Empty Trash: Mac
Shredding a document permanently using PGP: Mac
Using a PGP Portable device: Mac
Using a PGP Portable device: Windows
Shredding a document permanently using Eraser: Windows
Encrypt a portable device with PGP: Windows
Shredding a document permanently using PGP: Windows
Encrypt Word files using Microsoft Word 2007 or newer
Encrypt Excel files using Microsoft Excel 2007 or newer
Encrypt files using 7-Zip
Encrypt PDF files using Adobe Acrobat X Pro
Encrypt PDF files using Microsoft Word 2007 or newer
Encrypt Excel files using Microsoft Excel in Mac OS X
Encrypt Word files using Microsoft Word in Mac OS X
Order a cell phone
Frequently asked questions (FAQ) for mobile devices
Obtain a mobile device
Transferring data between iPhones or iPads
Transferring data from an Android
ResNet terms of service
Secure your data
Technology Solutions Centre (TSC)
Billing: Voice Service Charges Viewer
Order a VoIP phone
Manuals and reference guides
Voice services billing information
Call flow patterns and options
Calling cards
Move or change the configuration of a local
Long distance privileges and authorization codes
Best practices for cleaning your phone
Making conference calls
Dialing information
Update your personal UVic directory listing
Frequently asked questions (FAQ)
Installing a fax machine
Long distance rates
Order a new analogue line
Public access telephones
Ongoing telephone (VoIP) service rates
Telephone service issues
VoIP self services
Toll-free service
Integrated Voicemail (Unified Messaging)
Phone-only voicemail
AirNet wireless coverage
Request assistance with CourseSpaces
Electronic grade submission tutorials
Improvements to our UVic Test Scoring Software: Remark Office OMR
Test Scoring Software Reports: Remark Office OMR
Resources to help with improved multiple choice test construction and report interpretation
Exam Answer Forms and Coversheets: Remark Office OMR
Moodle tutorials
Moodle tutorials
Turnitin tutorials
Secure your data
Provisioning of email accounts for employees
Tips for creating secure passwords
Affiliate identity overview
Change your NetLink ID password: faculty and staff
Change your secondary NetLink ID password
Change your NetLink ID password: students
Tips for creating secure passwords
Secure your data
Why virtualize servers?
Computer Help Desk hardware repair charges
Secure your data
Archive files using TSM client: Mac OS X
Archive files using the TSM client: Windows
Backup files using TSM client: Mac OS X
Backup files using the TSM client: Windows
Delete archive files on the TSM server: Mac OS X
Delete archive files on the TSM server: Windows
Delete backup files on the TSM server: Mac OS X
Delete backup files on the TSM server: Windows
Difference between backups and archives
Change your TSM password: Mac OS X
Change your TSM password: Windows
Retrieve and restore files from backups using TSM:
Mac OS X
Recover and restore files from backups: Windows
Retrieve and restore files from archives using TSM:
Mac OS X
Retrieve and restore files from archives: Windows
Departmental web hosting
Connect to an SFTP Client
Delete items using an SFTP client
Create folders using an SFTP client
Change access permissions of an item using an FTP client
Copy files using an SFTP client
Restrict access to your website: Mac OS X
Restrict access to your website: Windows
Your UVic web space: where to start
Restrict access to your website using the UVic sign-in service
Access a SharePoint site
Create a new SharePoint group and assign permissions
Assign user permissions in SharePoint
Break permission inheritance on a list or library
Working with SharePoint Calendars
Add an event to your SharePoint calendar
Create a new SharePoint calendar
Create series items in a SharePoint meeting space
Customize the default SharePoint calendar
Open and edit a file in SharePoint
Connect your document library to Windows
Explorer
Hierarchy and inheritance
Change the icon beside your SharePoint site title
Inherit permissions for an item
Introduction to SharePoint
SharePoint list views
Open a SharePoint calendar with Outlook
Edit permission assignments on permission levels
Permission levels and types in SharePoint
Manage permissions and security in SharePoint
Customize the Quick Launch menu
Recover deleted items
Remove user permissions
Apply site themes in SharePoint
Customize the top link bar
SharePoint training sessions
Show or hide tree view
Add a user to your SharePoint site
Versioning in SharePoint
View permissions for users and SharePoint groups
Using the Content Editor Web Part in SharePoint
Embedding YouTube videos
Image dimensions
Editing pages - insert images
Editing pages - styles and formatting
Resizing an image with Pixlr
Create an image wrapper
Editing pages - creating links
Updating the homepage billboard
Add an image wrapper to a page
Hide a page and folder
WYSIWYG Editor
Logging in to Cascade
Site files and folders
Create a folder
Create a page
Uploading an image
Uploading a document
Updating a document
Uploading multiple images
Delete a page or folder
Restore a page or folder
Insert a table
News - Adding a news item
News - Archiving a news item
Insert a table column
Insert a table row
Reorder page tabs
Reorder navigation
Edit the Popular Links accordion
Profile builder
Rename navigation
Block quotes
Pasting from MS Word
Unpublishing automatically
Customizing Cascade to view publish status
Create an accordion
Reorder accordion panels
Media rotator
Add a media rotator to a page
Customize your Cascade interface
Add an accordion to a page
Naming conventions
Page versions
Inserting a tab
Direct publishing
Create a tabs block
Add a tabs block to a page
Web form guidelines