University Systems Help Centre
Browse our support:
Uninstall Symantec Endpoint Protection: Mac
Install Microsoft Defender for Endpoint: Mac
Install Microsoft Defender for Endpoint: Windows
Uninstall Symantec Endpoint Protection: Windows
Endpoint Protection for Personal Computers (staff, faculty or students)
Microsoft Defender for Endpoint FAQ
Install Microsoft Defender for Endpoint: Linux
Encrypt a disk using FileVault 2: Mac
Encrypt a disk using BitLocker: Windows
Configure RBE for mobile
Configure Exchange for mobile devices
Connect to UVic: Android 8
Connect to eduroam: Android 8
Connect to eduroam: iPhone or iPad
Connect to UVic: iPhone or iPad
Install the VPN client: Android
Install the VPN client: iOS
Install the VPN client: macOS
Install the VPN client: Windows
Install the VPN client: Windows (manual instructions)
Connect to the wired Internet: students (ResNet)
Connect to the UVic wired Internet: faculty and staff
Connect to UVic: iPhone or iPad
Connect to UVic: macOS
Connect to UVic: Windows 10
Connect to UVic: Windows 8.1
Connect to eduroam: Android 8
Connect to eduroam: macOS
Connect to eduroam: iPhone or iPad
Connect to eduroam: Windows 10
Connect to UVic: Android version 8
Connect to eduroam: Windows 8.1
Supported Devices
BYOD-FAQ
Connect to departmental file storage: Windows
Connect to departmental file storage: Mac OS X
Connect to Netdrive file storage: Windows
Connect to Netdrive file storage: Mac OS X
File storage terms of service
Connect to Personal home file storage: Mac OS X
Connect to Personal home file storage: Windows
Restore a file or folder using Windows
Restore a file or folder using Mac OS X
TSM Configure automatic nightly backups: Windows
IBM Spectrum Protect initiate overnight backups: Mac OS X
Install the IBM Spectrum Protect client: macOS
TSM installation and configuration: Windows
Design Requirements for Teaching Technology [NetLink login required]
Event and equipment requests form
Media Services feedback form
Event and equipment requests form
Audiovisual tutorials
Tutorial: How to set up a 7 foot screen
Tutorial: How to use a wired hand held microphone
Tutorial: How to get the most out of your lav microphone
Tutorial: How to get the most out of your wireless handheld microphone
Tutorial: Tips and tricks for using our three types of microphones
Tutorial: How to set up a video data projector (VDP)
Tutorial: How to mirror Mac displays
Tutorial: MacLaurin Room D115 Basic Tutorial
View classroom technology information
Media Services feedback form
BlueJeans test call
BlueJeans support documentation
Desktop video conferencing booking form
UVic Teach Anywhere - Echo360
How to embed Echo360 media in Cascade
How to use Echo360 Capture in the classroom
How to add Echo360 media to Connect (SharePoint)
How to add Echo360 media to the Online Academic Community
How to add Echo360 media in Brightspace
Update VoD to Echo360 media in Connect (SharePoint)
Update VoD to Echo360 media in Cascade
Equipment rentals: audio
Equipment rentals: public address systems
Equipment rentals: speakers
Equipment rentals: amplifiers
Equipment rentals: video
Equipment rentals: projectors
Equipment rentals: miscellaneous
Equipment Rental Costs (all tiers)
Media Services feedback form
Video conferencing etiquette
Locations and booking information
Book your video conference
View video conferencing room availability
Video conference backgrounds
Media Services feedback form
Migration from VoD to Echo360
Request Webcasting
Media Services feedback form
Zoom Terms of Service
Zoom Video Conferencing
Zoom help resources
Video conference tips
Safe video conferencing
Install Zoom
Online Collaboration Tools Comparison
Existing Zoom Accounts
Zoom training
Zoom FAQ
Zoom reports
Video conference backgrounds
Zoom meeting vs Zoom webinar
Zoom App Warning
Banner 8 Navigation Guide via Application Navigator
Banner 9 Frequently asked questions
Banner 9 Shortcut Keys
Banner 9 Navigation Guide
Web Leave Management tutorial
Creating server and client side rules using Exchange
Instructor Self Serve
Student Self Serve
FAST Finance accounting documentation
Tips and tricks quick guide
Position reports quick guide
Pinned reports quick guide
Payroll reports quick guide
Leave reports quick guide
Jobs reports quick guide
FAST HR codes
Employee reports quick guide
Dynamic selections quick guide
FAST Student tutorials
FAST Web Requisitioning tutorials
FMIS Self-Service Guide
How to change your preferred name in Online tools
How to change your preferred email in Online tools
Request an official transcript online
Access tuition fees estimator, forms and other resources
Course registration tutorials
Access courses and grades
How to clear your browser cache
Employee Dashboard help resources for employees & supervisors
Allow pop-ups for the UVic domain: Firefox
Allow pop-ups for the UVic domain: Safari
Allow pop-ups for the UVic domain: Chrome
ONECard - Frequently asked questions
Update your department's contact information
Update departmental summary listing
Edit an employee's personal contact information
Create a link to another department from your directory
Assign department administrator access
How to Add an Employee to Your Department’s Employee Listing
Change your personal directory listing
Accounts Payable Workflow Guide
Apply for study/administrative leave
Adobe software licensing FAQs
Adobe software licensing benefits
Connect your computer to a UVic print queue: MacOS
Connect your computer to a UVic print queue: Windows
Computer Store
Technology Solutions Centre
Learn more about Exchange Online security
Learn more about M365 Email for students
Data migration
ONECard refund policy
Using the Papercut Mobility Service
Create a Mac App Store account
Purchasing from the Mac App Store
Secure your data
Technology Solutions Centre
Ordering a standard computer or Mac
Standard cell phones
Microsoft 365 add-on licenses
Digital signage
Microserve ordering questions & resources
Video collaboration technology
Approving a standard order
Create and manage a role-based email account
Create and manage a resource calendar
Exchange 2016 support for mobile devices
Exchange 2016 support for macOS devices
Exchange 2016 support for Windows devices
Configure Exchange: Changing default calendar permissions
Support for Outlook on the web
M365 Email for students tips
M365 Email for students - mobile
M365 Email for students - macOS
M365 Email for students - Windows
Sign up for M365 Email for students
Legacy student webmail support topics
Create and manage a role-based email account
Exchange 2016 support for Windows
Exchange 2016 support for mobile devices
Exchange 2016 support for macOS
Exchange 2016 support for Outlook on the Web
Create and manage a resource calendar
Role-based email Terms of Service
Electronic mailing lists (Mailman)
Request a non-credit course mailing list (Mailman)
Request a credit course mailing list (Mailman)
Email Lists (Mailman) frequently asked questions
Request a general mailing list (Mailman)
Blocked Malicious URLs
Safe web browsing: blocked malicious URLS
Safe computing habits for students
Cybersecurity awareness for students
Device Security
Passphrase Management
Phishing Information for Students
Verify cybersecurity communications
Cybersecurity and remote work
Set your passphrase: Android devices
Increase timeouts: Android devices
Set your passcode: iPhone and iPad
Increase timeouts: iPhone and iPad
Encrypt Word files using Microsoft Word 2007 or newer
Encrypt Excel files using Microsoft Excel 2007 or newer
Encrypt files using 7-Zip
Encrypt PDF files using Adobe Acrobat Pro DC
Encrypt PDF files using Microsoft Word 2007 or newer
Encrypt Excel files using Microsoft Excel in Mac OS X
Encrypt Word files using Microsoft Word in Mac OS X
Safe web browsing: blocked malicious URLS
Frequently asked questions
10 ways to spot a phish
Safe web browsing: blocked malicious URLS
Data security & cloud storage
Secure your Mac desktop
Secure your Mac laptop
Secure your NetLink ID
Secure your other passphrases
Secure your PC desktop
Secure your PC laptop
Secure your smart phone & tablet
Secure your USB & removable storage
International travel and data security
Security camera recording service form
Security Standards FAQ
UVic Defenders
Virtual Payment Terminal FAQs
Vulnerability Disclosure
Shredding a document permanently using Secure Empty Trash: Mac
SDelete Secure File Deletion Tool for Windows
Frequently Asked Questions
Billing: Voice Service Charges Viewer
Transferring data to a new Android device
Transferring data to a new iOS device
Frequently asked questions (FAQs) for mobile devices
Configure VPN for Linux
Connect to Personal home file storage: Mac OS X
Connect to Personal home file storage: Windows
Connect to VPN: Windows and macOS
ResNet terms of service
Secure your data
Request an Audio Conferencing Bridge
Ongoing telephone (VoIP) service rates
Billing: Voice Service Charges Viewer
Order a VoIP phone or Softphone
Manuals and reference guides
Voice services billing information
Call flow patterns and options
Move or change the configuration of a local
Long distance privileges and authorization codes
Best practices for cleaning your phone
Making conference calls
Dialing information
Update your personal UVic directory listing
Frequently asked questions (FAQ)
Installing a fax machine
Long distance rates
Order a new analogue line
Public access telephones
Telephone service issues
VoIP self services
Toll-free service
Integrated Voicemail
Phone-only voicemail
What's Allowed on UVic Wireless?
Report Wireless Network Issue
Connect to the UVic Wi-Fi service
Connect to the eduroam Wi-Fi service
Connect to the UVicGuest Wi-Fi service
Request conference wireless network access
How to Disable Wireless Printing
BYOD Wireless
UVic MFA in 60 seconds video
UVic MFA: Approve or Deny video
UVic MFA help & support
UVic MFA Terms of Service
Managing your online name
Passphrase Reset Checklist
Provisioning of email accounts for employees
Tips for creating secure passphrases
Affiliate identity overview
Change your NetLink ID passphrase: faculty and staff
Change your secondary NetLink ID passphrase
Change your NetLink ID passphrases: students
Tips for creating secure passphrases
Secure your data
Computer Help Desk hardware repair charges
File storage terms of service
Restore a file or folder using Windows
File storage terms of service
Why virtualize servers?
Secure your data
Excluding Time Machine Back-ups from TSM Back-ups: MacOS
Archive files using IBM Spectrum Protect: Mac OS X
Archive files using the TSM client: Windows
Backup files using TSM client: Mac OS X
Backup files using the TSM client: Windows
Delete archive files on the TSM server: Mac OS X
Delete archive files on the TSM server: Windows
Delete backup files on the TSM server: Mac OS X
Delete backup files on the TSM server: Windows
Difference between backups and archives
Change your TSM password: Mac OS X
Change your TSM password: Windows
Restore files from backup using IBM Spectrum Protect: Mac OS X
Recover and restore files from backups: Windows
Retrieve files from archive using IBM Spectrum Protect: Mac OS X
Retrieve and restore files from archives: Windows
TSM Back-up - Stale node notification process
TSM Configure manual backup: Windows
TSM Configure selective backup: Windows
Changing PHP and Python Environments
Restrict access to your website: Windows
Restrict access to your website: macOS
Change access permissions of an item using an SFTP client
studentweb.uvic.ca content migration
Changing PHP and Python Versions
Change access permissions of an item using an SFTP client
Restrict access to your website: Windows
Restrict access to your website: macOS
Connect Help and Governance site
SurveyMonkey
SurveyMonkey Terms of Service
Departmental web hosting
Create anchors
Insert a table
Creating tasks
Profile builder
Create a YouTube block
Recover a page and folder
Select your default site
Pasting from MS Word
View the publish status queue
Create news - internal
Add a media rotator to a page
Create a media rotator
Create an email link
Cascade icons
Naming conventions
Embedding VoD videos (UVic's streaming video server)
Embedding YouTube videos
WYSIWYG editor overview
Updating a document
Update billboard rotator
Add an accordion to a page
Create an accordion
Delete a page and folder
External hyperlinks
Internal hyperlinks
Creating page tabs
Create a page and folder
Uploading an image
Page versions
Publishing a page
Viewing and editing a page
Site files and folders
Selecting your site
Creating a link to a document
Uploading a document
Create column boxes
Add column boxes to a page
Create an image wrapper - using browse method
Add an image wrapper to a page
Create news - external
Archiving news
Create an image wrapper - using image upload method
Create a tabs block
Add a tabs block to a page
Uploading multiple images at once
Add a YouTube block to a page
Reorder secondary navigation folder
Create block quotes
Create a YouTube gallery
Add a YouTube gallery to a page
Resize an image
Hide a page and folder
Signing in to Cascade
Dashboard overview
Site assets
Update an internal hyperlink
Update an external hyperlink
Remove an internal or external hyperlink
Page regions
Image dimensions