About University Systems

COVID-19: In response to the COVID-19 situation, we have modified some UVic Computer Help Desk services to ensure the health and safety of our staff, students, and university community, including computing facilities, remote computer lab service, PaperCut Mobility printing, and remote Computer Help Desk support.

University Systems

Over the past several years we have witnessed continuous growth in the use of information systems in higher education. These systems permeate every aspect of university life. Research, learning, teaching, and administration all expect and demand technology support. Every member of the campus community, from potential student applicants to tenured faculty to operating staff, is impacted in a multitude of ways. There are continuous changes to these systems and the value we derive from them is only limited by the scope of our imagination.

Organization

View the University Systems Organizational Chart:

Central Computer Help Desk Location

Remote Support

The Computer Help Desk is available for remote support during the following hours:

Email: helpdesk@uvic.ca

  • Mon. to Friday, 8:00 a.m. to 11:00 p.m.
  • Weekends, 10:00 a.m. to 10:00 p.m.
  • Stat holidays, 10:00 a.m. to 6:00 p.m.

Telephone: 250-721-7687 (Toll Free: 1-844-721-7687)

  • Monday to Friday, 8:00 a.m. to 11:00 p.m.
  • Weekends, 10:00 a.m. to 10:00 p.m.
  • Stat holidays, 10:00 a.m. to 6:00 p.m.