University Systems service status

Return to top of page.
Return to primary navigation.
Skip to secondary navigation.

University Systems makes every effort to inform the university community of any issues affecting the services that we offer. Messages regarding planned maintenance or unexpected outages of our services are shown below.

Select one of the options below to stay informed:



Decommissioning of Remaining Mercury Resources Tuesday, February 12, 16:00

Posted on January 08, 2019 at 10:57:51 pm by renge@uvic.ca
Effective date: February 13, 2019 at 12:00:00 am(20 days from now)

Effective 20 days from now: On Tuesday, February 12 at 16:00 we will be decommissioning the remaining mercury resources. This includes the Mercury login nodes, associate storage (/home1x), the research web cluster (all clients should be migrated now) and the research MySQL Server.

If you still have data on this system, please login and migrate off. Compute Canada provides up to 10TB of storage for each research group without an allocation. If you need alternative storage options or have issues accessing mercury.uvic.ca and you think you should have an account there, please contact sysadmin@uvic.ca.

The following service names will be decommissioned as a result of this:

mercury*.uvic.ca
csmrgenr.uvic.ca
rsfshare.rsf.uvic.ca

--
If you require assistance, please contact the Computer Help Desk at:
helpdesk@uvic.ca
(250) 721-7687
http://helpdesk.uvic.ca
Clearihue A004

--------
Ryan Enge
Manager
Research Computing Services
University Systems


Departmental Firewall Maintenance cont'd

Posted on January 16, 2019 at 10:02:10 pm by tsteeves@uvic.ca
Effective date: January 23, 2019 at 03:00:00 pm(11 hours from now)

Effective 11 hours from now: Delayed until Wednesday Jan 23

************************************************

The continuation of the maintenance will occur Tuesday Jan 21 at 07:00. No interruptions are expected.

*************************************************

The maintenance has taken much longer than anticipated and is partially complete. NETS will perform the remainder of the work next week.

*************************************************


The departmental firewall service will undergo maintenance between 07:00 and 08:00 tomorrow morning. There should be no interruption of service.

--
UVic Network Services


NETDRIVE Maintenance: Tuesday, Jan. 22/19 @ 11:00PM

Posted on January 21, 2019 at 05:26:14 pm by rrutherf@uvic.ca
Effective date: January 23, 2019 at 07:00:00 am(3 hours from now)

Effective 3 hours from now: We will be performing routine maintenance on NETDRIVE beginning at 11:00PM on Tuesday, January 22, 2019. The work should be completed by Midnight.

During the maintenance window the server will be restarted and the following services will be affected:

- all shares beginning with \netdrive
- all shares beginning with \uvicstorage
- all MacOS volumes served from netdrive.uvic.ca

Therefore, please avoid using the service during the maintenance window. If you can't avoid using the service, save your work often to minimize the possibility of losing work in progress.

If you have any questions or concerns about this maintenance, please contact one of the University Systems Help Desks.


--
Data Center Services
University Systems


UVIC & OAK Domain Controller Maintenance: Tuesday, Jan. 22/19 @ 11:00PM

Posted on January 21, 2019 at 05:30:36 pm by rrutherf@uvic.ca
Effective date: January 23, 2019 at 07:00:00 am(3 hours from now)

Effective 3 hours from now: We will be performing routine maintenance on the UVIC and OAK domain controllers beginning at 11:00PM on Tuesday, January 22, 2019. The work should be completed by Midnight. There is no anticipated interruption in service and no action is required on your part. This message is informational only.

If you have any questions or concerns about the maintenance, please contact one of the University Systems Help Desks.

--
Data Center Services
University Systems


*COMPLETE* NETS: Network Maintenance - Biochemistry Research PCH

Posted on January 21, 2019 at 05:51:38 pm by slahey@uvic.ca
Effective date: January 22, 2019 at 03:00:00 pm(12 hours ago)

Effective 12 hours ago: *UPDATE* This work is now complete

Network Services will be moving the uplink for the Biochemistry Research group switch in PCH from the CLE research router to the EDC2 research router.

Work is scheduled to begin at 7:00am.

--
Network Services


*COMPLETE* NETS, Routine UPS Maintenance, PHX Bldg

Posted on January 21, 2019 at 09:20:26 pm by gcurrie@uvic.ca
Effective date: January 22, 2019 at 03:00:00 pm(12 hours ago)

Effective 12 hours ago: *UPDATE This work is now complete

Network services will be performing UPS maintenance in PHX (Phoenix Building) on 2019-01-17 at 07:00. No outage is expect as a result of this work.

If you have questions or concerns email helpdesk@uvic.ca



--
Networks Services


*COMPLETE* NETS, Routine UPS Maintenance, ISC Bldg

Posted on January 21, 2019 at 09:24:06 pm by gcurrie@uvic.ca
Effective date: January 22, 2019 at 03:00:00 pm(12 hours ago)

Effective 12 hours ago: *UPDATE This work is now complete

Network services will be performing UPS maintenance in ISC (Ian Stewart Building) on 2019-01-17 at 07:00. No outage is expect as a result of this work.

If you have questions or concerns email helpdesk@uvic.ca


--
Networks Services


*COMPLETE* NETS: Adding card to EDC2 research router

Posted on January 21, 2019 at 09:54:12 pm by slahey@uvic.ca
Effective date: January 22, 2019 at 03:30:00 pm(12 hours ago)

Effective 12 hours ago: *UPDATE* This work is now complete


Network Services will be adding a 10G card to the research router in EDC2 on Tuesday morning at 7:30am

Card can be inserted live so no impact to users is expected.

--
Network Services


Shibboleth IDP Update

Posted on January 22, 2019 at 04:47:01 am by jcastor@uvic.ca
Effective date: January 22, 2019 at 03:00:00 pm(12 hours ago)

Effective 12 hours ago: *Update* This is complete, please report any issues to ptsadmin@uvic.ca *Update*

There will be an update to idp.uvic.ca at 0700, no extended outage is expected.

--
Jason Castor
PTS
ptsadmin@uvic.ca


NETS, Routine UPS Maintenance, SECURITY Bldg

Posted on January 22, 2019 at 05:42:41 pm by mcpetrie@uvic.ca
Effective date: January 23, 2019 at 03:00:00 pm(11 hours from now)

Effective 11 hours from now: Network services will be performing UPS maintenance in SEC (Security building) on 2019-01-23 at 07:00. No outage is expected as a result of this work.

If you have questions or concerns, email helpdesk@uvic.ca


--
Kevin McPetrie
Network Services


NETS, Routine UPS Maintenance, CST

Posted on January 22, 2019 at 05:49:55 pm by mcpetrie@uvic.ca
Effective date: January 23, 2019 at 03:00:00 pm(11 hours from now)

Effective 11 hours from now: Network services will be performing UPS maintenance in CST (Continuing Studies Building) on 2019-01-23 at 07:00. No outage is expected as a result of this work.

If you have questions or concerns, email helpdesk@uvic.ca


--
Kevin McPetrie
Network Services


NETS, Routine UPS maintenance, UVCb124a Bfloor

Posted on January 22, 2019 at 06:11:33 pm by nickkruk@uvic.ca
Effective date: January 23, 2019 at 03:00:00 pm(11 hours from now)

Effective 11 hours from now: Network services will be performing UPS maintenance in UVC b124a(University Centre Bfloor) on 2019-01-23 at 07:00. No outage is expect as a result of this work.

If you have questions or concerns email helpdesk@uvic.ca



--

Networks Services


NETS: VLAN interface moves in EDC2 - CLTE vlans

Posted on January 22, 2019 at 06:14:15 pm by slahey@uvic.ca
Effective date: January 23, 2019 at 02:45:00 pm(11 hours from now)

Effective 11 hours from now: Network Services will be moving CLTE vlan interfaces from the existing router in EDC2 to the new 7700 router pair.

This work will result in a small outage to services for each vlan as they're moved over.

Work is scheduled to begin at 6:45am.


--
Network Services


SharePoint Server Maintenance

Posted on January 22, 2019 at 06:55:11 pm by johnmacd@uvic.ca
Effective date: January 24, 2019 at 01:00:00 am(21 hours from now)

Effective 21 hours from now: The SharePoint Farm will be undergoing maintenance. Clients may experience service interruptions while updates are applied.

The Informed will be updated once the work has been completed.

--
John MacDonald
University Systems


CourseSpaces - Scheduled Maintenance - January 22

Posted on January 22, 2019 at 07:19:38 pm by craigs@uvic.ca
Effective date: January 23, 2019 at 05:00:00 am(1 hour from now)

Effective 1 hour from now: Due to scheduled database maintenance, CourseSpaces will be unavailable for brief periods on Tuesday, January 22 from 9:00 - 11:00 pm. Please contact coursespaces@uvic.ca if you have any questions or experience any issues after this time period.

--
Craig Scharien
Technology Integrated Learning


Planned Monthly System Maintenance

Posted on January 22, 2019 at 10:57:36 pm by dcs@uvic.ca
Effective date: January 22, 2019 at 10:54:00 pm(4 hours ago)

Effective 4 hours ago: Tonight, January 22, starting at 8:00 p.m., University Systems will be performing planned maintenance on a number of administrative systems. This maintenance will result in a 60-90 minute scheduled outage of several enterprise applications. System maintenance windows are available here: https://www.uvic.ca/systems/status/monthlypatching/maintenance/index.php

Please contact the Computer Help Desk at 250-721-7687 or helpdesk@uvic.ca with any questions regarding this scheduled outage.

Thank you


--
Dave Sanderson
Clearihue C018
472-5564


VPN issues for IPSEC clients

Posted on January 22, 2019 at 11:20:11 pm by tsteeves@uvic.ca
Effective date: January 22, 2019 at 11:15:00 pm(4 hours ago)

Effective 4 hours ago: Greetings,

For VPN users who do not use the Cisco AnyConnect client:

IPSEC VPN clients cannot currently connect to the UVic VPN service. Network Services is investigating the issue with the vendor.

To install the AnyConnect client for Windows, MacOS and Linux, browse to https://vpn.uvic.ca and download it from there.

--
UVic Network Services