University Systems service status

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University Systems makes every effort to inform the university community of any issues affecting the services that we offer. Messages regarding planned maintenance or unexpected outages of our services are shown below.

Select one of the options below to stay informed:

Scheduled Research Network Maintenance Tuesday June 27 1:30pm-2:30pm

Posted on June 19, 2017 at 09:25:15 am by
Effective date: June 27, 2017 at 01:30:00 pm(2 days from now)

Effective 2 days from now: On Tuesday June 27 between 1:30-2:30pm we will be swapping over the research network connection to the new 100Gb router. This will affect access to Hermes, Nestor and the West cloud during this time. The outage is not expected to last the hour, but there will be periods of connectivity loss during this window.

If you require assistance, please contact the Computer Help Desk at:
(250) 721-7687
Clearihue A004

Ryan Enge
University Systems

Exchange Active Databases moving back to EDC1 Data Centre (UPDATED)

Posted on June 23, 2017 at 03:56:11 pm by
Effective date: June 23, 2017 at 04:00:00 pm(1 day ago)

Effective 1 day ago: The Exchange Databases that were moved to the EDC2 Data Centre earlier in the week will be moved back to the EDC1 Data Centre. Sysadmin will monitor the EDC1 Mailbox Servers for any performance issues, but believe the issues earlier in the week have been resolved.

***UPDATED*** During the backup window one of the Mailbox servers in the EDC1 data centre experienced performance issues once again. The Active databases are back in EDC2. Exchange services are running normally. Sysadmins are monitoring the server in EDC1.

John MacDonald
University Systems

Jonas Restarted 3am 24Jun2017

Posted on June 24, 2017 at 09:36:21 am by
Effective date: June 24, 2017 at 09:34:00 am(9 hours ago)

Effective 9 hours ago: Greetings,

The Jonas POS system was restarted this morning at 3am in order to complete required updates.

The system is currently available and working as expected.

If you encounter any issues, please let us know at

Thank you,

Judson B. Tunnell
Production and Technical Support
University Systems

reboot of (mysql csmrgenr)

Posted on June 24, 2017 at 10:39:20 am by
Effective date: June 24, 2017 at 10:36:00 am(8 hours ago)

Effective 8 hours ago: Updated: June 24th 1pm

Issues have been resolved and csmrgenr is now available


Due to an operational issue, lark is being rebooted. We except the outage to last for 10 minutes.

John Foxgord
Data Centre Services
University Systems