Exchange 2016 support for Windows devices


All active UVic employees are eligible for an @uvic.ca Exchange email account. Here are some common support topics for using your Exchange account on a Windows device.

Please note: this support information has only been tested on mobile devices running supported versions of the Windows operating system.

Using your Exchange account with Windows 10

Configure Exchange for Outlook 2016

Before your start this procedure, it is assumed that you have:

  • a NetLink ID
  • a Microsoft Exchange account. Instructions are different for students and WebMail users.
  • a device running a supported version of Windows 10
  • a device running a support version of Microsoft Office. If you need to upgrade your version of Office, check out UVic's Microsoft software subscription.

 

  1. Click the Windows Icon in the bottom lefthand corner of your screen, type in Control Panel, and select the Control Panel application.

  2. Click on Mail.

  3. Click on Email Accounts.

  4. Under the E-mail tab, click New.

  5. In the Auto Account Setup, fill in your nameemail address and password, and then click Next.

    screenshot of the auto account setup window with sample text entered

  6. Select 'Allow' on the bottom right when prompted with the pop-up window to allow this website to configure server settings.

  7. Select 'Finish' on the bottom right of the window.

  8. Open Outlook. If you are off-campus or using wireless, you may be prompted to enter your email address and password.

Configure Exchange for Outlook 365

Before your start this procedure, it is assumed that you have:

  • a NetLink ID
  • a Microsoft Exchange account. Instructions are different for students and WebMail users.
  • a device running a supported version of Windows 10
  • a device running a support version of Microsoft Office 365. If you need to upgrade your version of Office, check out UVic's Microsoft 365 subscription.

 

Please note: a software patch is required to configure your UVic Exchange account with Microsoft 365. The first part of these instructions include restarting your computer.

 

  1. Ensure you are logged into the Windows account associated with your primary email account. For UVic-managed machines bound to Active Directory, this means logging in with your Netlink ID.

  2. Download this registry key file created by University Systems. This is a required patch to ensure your UVic exchange account will work properly with Outlook 365. Copy and paste the included file to your desktop.

  3. Close Microsoft Outlook if it's not already closed.

  4. Double-click the downloaded 'excludeExplicitO365Endpoint.zip' file to open the folder.

  5. Double-click the 'excludeExplicitO365Endpoint.reg' file to apply the new setting.

    a screenshot of a system notification about using the registry editor

  6. Restart your computer.

  7. Once you have logged back into your computer, open Control Panel and select User Accounts > Mail.

  8. Select E-Mail accounts.

  9. Under the email tab, select New.

  10. In the Auto Account Setup, fill in your nameemail address and password, and then click Next.

    screenshot of the auto account setup with sample text entered

  11. Click Finish.

  12. Open Outlook. You may be asked for your NetlinkID password when opening it. You should now have access to your email in Outlook 365.

Can I use my Exchange account with the Windows Mail app?

The Windows Mail app does not support all features of your Microsoft Exchange account and you may experience issues with your calendar. University Systems recommends using Outlook 2016 or Outlook 365. If you need access to a supported version of Office, check out UVic's Microsoft software license or Microsoft 365 subscription.

I have an older version of Outlook. Can I still use it?

Older versions of Office are no longer receiving support from Microsoft. If your computer is running an out-of-date version of Office, we recommend signing up for UVic's Microsoft 365 subscription for a free upgrade.

I have an older version of Windows that can't run Outlook 365

University Systems does not recommend using unsupported versions of Windows as your computer is no longer receiving security updates and feature support.