Technical Services

Our staff provides support and service for a broad spectrum of equipment in the areas of network technologies and electronics.

Andrew Finlay — Senior Technical Analyst, Client Technologies

Mission

Technical Services is a division within Client Technologies. Our prime responsibilities are installing and maintaining the university's networking facilities and audiovisual equipment. We ensure quality work and positive customer relations.

Staff

Our technicians are A+ certified or in A+ certification training. Most are federally and provincially certified electronics technicians and technologists. The technicians are vendor trained in Apple and Dell computers, and various consumer and commercial audio visual products. They have extensive backgrounds in most desktop personal computer systems and associated peripheral components.

Services

Our staff provides support and service for a broad spectrum of equipment in the areas of network technologies and electronics: computers, printers, monitors, televisions, and most audiovisual equipment.

Our technicians can provide warranty and non-warranty services on the following products:

• Apple products
• Technology Solutions Centre standard Dell computers

We also service Apple computers, including:

• memory and storage upgrades
• warranty and non-warranty repairs

Tracking and resolution of problems

If you are experiencing issues with your computer, visit the Computer Help Desk's Clearihue C143 location, open Monday-Friday 9 am to 4 pm. The consultants can check your device in for servicing and transfer it to the Technicians. Your request will be recorded and tracked in the Help Desk Online Management and Event Recording System (HOMER). Please be aware that we cannot guarantee your computer will be repaired by a specific date. You will be notified when your computer is ready for pickup at the Computer Help Desk.

Charging

The cost of repairs will include the cost of any parts required plus a service fee. Service fees are a minimum of $25 to a maximum of $100. You will be advised of the actual service fee before a repair is undertaken, and when possible, you will be informed of the cost of the repair parts required to fix your equipment.

Technicians often can repair other equipment beyond that listed above. If, however, technicians cannot repair your particular equipment, they can arrange for the work to be done by a commercial repair firm. The cost of such repairs will depend upon the rates charged by the commercial company.