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VoIP self services

VoIP self services gives you the ability to do the following from any web browser with an Internet connection:

  • Call forward your phone.
  • Create your own personal address book for your VoIP phone.
  • Build a personal speed dial directory.
  • "Click to dial" from the UVic Directory.

VoIP self services will help you do the following:

  • Login remotely from outside of your office and forward all of your phone calls directly to your voicemail.
  • Forward all incoming calls to your cell phone while travelling.
  • Viewing the user guide for your phone.
  • Access and edit your personal address book from your VoIP phone or remotely via a web browser.

For more information, download the VoIP self service user guide.

Getting VoIP self services

Contact Network Services at to request access to the VoIP self services portal. You will need to provide your telephone number/extension.

Once your account is provisioned, visit Cisco Unified Communications Manager and login with your NetLink ID and password.

Please note that this link should be accessed with either the Internet Explorer or Firefox web browser as the Google Chrome and Apple Safari browsers are experiencing problems with the interface.

Note: This service is only available if you have a Cisco VoIP phone. There is no charge associated with this service.

Frequently asked questions

Personal Directory

I have all of my contacts already in Microsoft Outlook. Do I have to manually add them to my Personal Address Book?

No. There is a tool called the Address Book Synchronizer. This tool will synchronize your Outlook contacts with the Personal Address Book. Please contact Network Services at if you would like to use this feature. We will provide you with the software and instructions you need to make use of this powerful tool. There is also a feature that will be available in the future that will allow you to "click to dial" a person directly from a Microsoft Outlook contact.

What is the difference between "Speed Dials" and "Fast Dials"?

Cisco VoIP telephones allow you to have two separate lists of dialing short cuts: Fast Dials and Speed Dials—separate but related entities. Fast Dials are a list of contacts that are stored on your phone and accessed through the phones menu. Speed Dials can only be accessed by pressing a two-digit code; they cannot be displayed on your phone. Fast Dials are useful for occassional contact numbers that you would like to be able to find quickly. Speed Dials are useful for contacts you call frequently and need at a moment's notice.

Personal Address Book PIN

Is the Personal Directory PIN the same as my voicemail PIN?

No. Personal Directory and the voicemail system are separate entities. You can, however, set your Personal Directory's PIN to the same as your voicemail PIN. That way you won't need to remember another PIN number.

Do I really have to log into my phone?

No, you don't have to log in. However, without logging in the Personal Directory cannot display your saved directory entries. If all you want to do is perform simple UVic directory searches then logging in is unnecessary.

Do I need to log out of my phone when I leave my office?

Generally, no. Most Cisco IP Phones are located in secure locations (i.e. your office) where it's fine to leave the phone logged into your personal directory if you leave and lock the door. Only if you're worried that someone could use your phone to view confidential contacts should you logout.