• Skip to global menu.
  • Skip to primary navigation.
  • Skip to secondary navigation.
  • Skip to page content.
Sign outSign in to online tools
UVic Search
UVic home COVID-19 Admissions Academics Research Library Students Faculty & staff Online tools
  • Return to global menu.
  • Skip to primary navigation.
  • Skip to secondary navigation.
  • Skip to page content.
University
of Victoria
University of Victoria
University
Systems
  • A-Z
  • Directories
  • Maps
  • Search Systems
  • Search service catalogue
  • Search help centre
  • Search UVic
  • Search for people
Navigation
  • Home
  • Service catalogue
  • Help centre
  • Status update
  • About us
  • home
  • help centre
  • business applications
  • online tools

How to clear your browser cache

Business applicationsBusiness applications

If you have persistant issues viewing content in Online tools or have to sign into to uvic.ca multiple times in a single session, you can try clearing your browser cache.

Google support - Clear cache & cookies

Firefox support - How to clear the Firefox cache

Microsoft support - View and delete browser history in Microsoft Edge

Apple support - Clear your browsing history in Safari on Mac

Apple support - Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch

  • Related support
  • Related services

How-tos

  • Allow pop-ups for the UVic domain: Chrome
  • Allow pop-ups for the UVic domain: Firefox
  • Allow pop-ups for the UVic domain: Safari
  • Employee Dashboard help resources for employees & supervisors
  • How to clear your browser cache
Business applications
  • Banner
  • Banner Finance
  • Banner HR
  • Banner Student
  • Card-based door access control
  • ClockWork Self Serve
  • Connect (SharePoint 2013)
  • Co-op and Career Portal
  • UVic online directory
  • FAST Budget
  • FAST Finance Reporting
  • FAST HR Reporting
  • FAST Student Reporting
  • FAST Web Requisitioning (WebReq)
  • FMIS Self-Service
  • Imaging
  • MyUVic prospective student website
  • ONECard
  • Online tools
  • The Raiser's Edge
  • SAS Student Enrolment Reporting
  • Manage your personal information
  • UVic Mobile App
  • Workflow
  • Navigation
  • Content
  • Quick links

In this section

  • Audiovisual & multimedia
    • AV Design, Integration, and Consultation
    • Audiovisual event support
    • Classroom Technology Tutorials
    • Media Services Updates
    • Classroom audiovisual
    • Desktop video conferencing
    • Echo360
    • Equipment rentals
    • Video conferencing
    • Webcasting
    • Zoom Video Conferencing
  • Business applications
    • Co-op and Career Portal
    • Banner
    • Banner HR
    • ClockWork Self Serve
    • FAST Finance Reporting
    • FAST HR Reporting
    • FAST Student Reporting
    • FAST Web Requisitioning
    • FMIS Self-Service
    • Manage your personal information
    • Online tools
    • ONECard
    • UVic online directory
    • Workflow
    • Supported browsers
  • Computers & software
    • Adobe Campus license agreement
    • Departmental printing
    • Generic remote desktop
    • Green computing
    • Hardware sales
    • Microsoft 365
    • Microsoft software licensing
    • Printing & duplicating for students
    • Secure your data
    • Software distribution
    • Software sales
    • Student computing facilities
    • Technology Solutions Centre (TSC)
  • Email & calendar
    • Email anti-spam
    • Email and calendaring for faculty and staff
    • Email for students
    • Legacy student email
    • Resource calendars
    • Role-based email
    • Email distribution lists
    • Email lists
  • Help & support
    • Computer Help Desk
    • Desktop Support Services
    • Hardware repair
    • Project Management
    • Secure your data
    • Training
  • Information security
    • Safe web browsing
    • Anti-virus and endpoint protection
    • Cybersecurity awareness for students
    • Cybersecurity Communications
    • Cybersecurity remote work
    • Exchange ActiveSync policies
    • File encryption
    • Phishing
    • Secure your data
    • Security camera recording service
    • Security standards
    • Security vulnerability and assessment
    • UVic Defenders
    • Virtual Payment Terminal
    • Vulnerability Disclosure
    • Whole disk encryption
  • Internet & telephone
    • IP Message Broadcasting
    • Mobile communications
    • Remote access (VPN)
    • Residence Internet
    • Secure your data
    • Telephones
    • Voicemail
    • Wired Internet
    • Wireless
    • BYOD Wireless
  • Learning & teaching
    • Respondus Lockdown Browser
    • Brightspace
    • Electronic grade submission
    • Exam bubble sheet scanning
    • iClicker
    • Online Academic Community
    • Secure your data
  • Logins & passphrases
    • UVic MFA
    • NetLink ID
    • NetLink IDs for affiliates
    • Passphrase management
    • Secondary NetLink IDs
    • Secure Banner Login with Duo MFA
    • Secure your data
  • Research computing
    • Data Centre server hosting
    • Desktop computing standards for research
    • High-performance computing
    • Secure your data
  • Servers & storage
    • Data recovery
    • Departmental file storage
    • Netdrive file storage
    • Personal home file storage
    • Virtual server
    • Secure your data
    • University computer backup
  • Web publishing & hosting
    • Web hosting - Students
    • Web hosting - Faculty and Staff
    • Connect (SharePoint 2013)
    • SurveyMonkey
    • Departmental web hosting
    • Web content management
  • Contact us

View work order
Need a computer?
Secure your data
Request helpRequest
help now

Notices & bulletins

  • Legacy student email end of support
  • Microsoft 365 for all UVic students by September 2 2022
  • Microsoft Office Problem and Repair
  • Office 365 basic authentication change
  • Banner maintenance on December 21

Notices & bulletins

Links of interest

  • Emergency services
  • Problem tracking
  • System status
  • Learning and Teaching Support and Innovation
  • Network Services
  • Audio Visual Services

Subscribe to RSS

  • Informed RSS feed
    Stay informed of current system status.
  • Systems Notices
    Important notices from University Systems
  • UVic Media Releases RSS feed
    UVic press releases

Twitter

@uvichelpdesk
  • @uvichelpdesk
    Computer Help Desk
    @uvichelpdesk19 Jan

    RT @cybercentre_ca: If you've received a spam message by text, the next step is to report it. You can forward the message to 7726 (SPA… https://t.co/0Jls4Gu2MH

    • favorite
    • retweet
    • reply
  • @uvichelpdesk
    Computer Help Desk
    @uvichelpdesk31 Oct

    Come see us in the Cove for our last @UVic CyberAware booth of #CyberMonth2022! https://t.co/ZWqqzcAJwH

    • favorite
    • retweet
    • reply
  • @uvichelpdesk
    Computer Help Desk
    @uvichelpdesk28 Oct

    Tune in to the @UVic Instagram tomorrow to see our acting CISO work the 'gram and answer all your cybersecurity que… https://t.co/nWgh1GypA3

    • favorite
    • retweet
    • reply

Status of our services

Service Status
E-mail
Connectivity
WebApps
Storage
Telephone
  • Return to global menu.
  • Return to primary navigation.
  • Return to secondary navigation.
  • Return to page content.
Contact

University Systems
Clearihue A037
Phone: 1-250-721-7687
Toll Free: 1-844-721-7687
Fax: 1-250-721-8778
Email: helpdesk@uvic.ca

Copyright
  • © University of Victoria
  • Copyright info
  • Legal notices
Accessibility
  • Website accessibility info
  • Campus accessibility info
Join the conversation
  • @uvichelpdesk
  • @uvicsystems
  • Stay informed
  • Website feedback
  • back to top
  • Campus maps
  • Campus Security
  • Contact us
  • UVic.ca
  • Student
    resources
  • Faculty & staff
    resources
  • Sign in