Exchange 2016 support for macOS devices

All active UVic employees are eligible for an Exchange email account. Here are some common support topics for using your Exchange account on a macOS device.

Please note: this support information has only been tested on devices running supported versions of the macOS operating system.

Using your Exchange account with macOS

Configure Exchange for Outlook 2019 and Outlook 365

Before your start this procedure, it is assumed that you have:

  • a NetLink ID
  • a Microsoft Exchange account.
  • a device running a supported version of macOS
  • a device running a support version of Microsoft Office. If you need to upgrade your version of Office, check out UVic's Microsoft 365 subscription.


  1. Open Outlook on your Mac.

  2. From the menu bar, choose Tools > Accounts.

  3. Select Add Email Account or New Account by clicking the plus sign (+) in the lower-left corner.

  4. Enter your UVic Exchange email address and press Continue.

  5. A dialogue box with Exchange will open, now enter or select the following information:

    Method: Username and Password
    Email Address: your UVic email address
    User name: UVIC\ your personal Netlink ID
    Password: your NetLink ID password

    And click Add Account.
    screenshot of the exchange account configuration page in Office 365 for mac

  6. A dialogue box will open and show that your Exchange account now has been successfully added. You can safely close this by pressing Done and start using your Exchange account on Outlook.


Can I use my Exchange account with Mac Mail?

Mac Mail does not support all features of your Microsoft Exchange account and you may experience issues with your calendar. University Systems recommends using Outlook 365 for Mac. If you need access to a supported version of Office, check out UVic's Microsoft 365 subscription.

I have an older version of Outlook. Can I still use it?

Older versions of Office for Mac are no longer receiving support from Microsoft. If your computer is running an out-of-date version of Office for Mac, we recommend signing up for UVic's Microsoft 365 subscription for a free upgrade.

I have an older version of macOS that can't run Outlook 365

University Systems does not recommend using unsupported versions of macOS as your computer is no longer receiving security updates and feature support.