University Systems help centre

Please phone Bell at 1-866-412-7048 from Monday–Friday, 9 a.m. to 6 p.m., Saturday–Sunday 9 a.m. to 6 p.m. (PST) to speak to a representative and get an activation time. Normally it will take 30–40 minutes before the phone has full Bell service. If there are issues with the port then call back 1-866-412-7048 and they will assist with the problem. There will be automatic porting of the phone 15 days after the order is placed. It is therefore not advised to order your phone if you will be away for an extended period of time.

See additional instructions on what to do when you get your new phone.

No. Since the university has entered into an agreement with Canadian Wireless Communications, you will not get the rate plans or the equipment discounts we have arranged. Also, in order for the phone to be put on the university's monthly billing, it must be ordered through the website provided when you click the "Buy Now" button, above. If you'd like to discuss alternative phone options, please visit the UVic Voice Office (CLE C149).

UVic's wireless provider is Bell Mobility, with Canadian Wireless Communications as the Bell-authorized retailer.

No. Your old phone will be automatically canceled as part of the porting process when you activate your new phone. Cancellation fees will not be covered. All migrations from an existing provider require new equipment (i.e. a new phone), but you can take your existing phone number with you. The Computer Help Desk (CLE A004) is pleased to provide data-transfer support (non-iPhones are best effort only).

See additional instructions on what to do when you get your new phone.

This feature lowers long-distance calling costs on calls made to other countries. You can add this feature to your monthly plan during the cell phone ordering process.

Yes. There are automatic US voice, data, and text roaming packages applied to all UVic cell phones. The data roaming saver applied to each UVic cell phone number automatically brings the data rate from $6 to $1 per MB while roaming in the US. The automatic US text roaming saver lowers the rate from $0.75 per roaming text to $0.25. Both features normally cost $10 per month but Bell has discounted it to $0. Inbound text messages are free. The regular voice roaming rate in the US is $1.45 per minute; with the package, UVic users will only be charged $0.60 per minute.

Employees travelling outside of Canada and the US will automatically take advantage of UVic's Corporate International Flex Data bundle. This bundle provides a convenient way to manage data roaming fees. Charges adjust automatically based on monthly data usage and no charge is applied if no international data roaming occurs. If you plan on using international voice or text roaming (i.e. making and receiving phone calls), then you will need to get an add-on package. Incoming international text messages are free, but you will need an add-on for outgoing text messages.

Yes. Tethering (connecting one device to another) is included up to your maximum amount of data. If UVic goes over the allotted shared data, tethering will cost $0.05 per 1 MB.

No. The purchasing policy does not allow for this. Erase all data from your phone by resetting to factory settings. If you require assistance erasing your old phone data, contact your technical support person or the Computer Help Desk at 250-721-7687 or helpdesk@uvic.ca. Return your phone and its charger to the Computer Help Desk in Clearihue A004.

Yes. UVic employees may sign up for an individual purchase plan for non-work phones. See instructions on purchasing an individual plan for details (you will need to sign in with your NetLink ID). Once your phone has been order, you will need to present your UVic employee card to pick up the phone.

You can order accessories from Canadian Wireless Communications. In order to get our corporate discount, you will need to login with our UVic username and password. You will be contacted when your accessories are ready for pickup from the UVic Voice Office (CLE C149).

Phones may be returned within 14 days provided they have 30 minutes or less of talk time and are in brand new condition with all accessories. Additional accessories may be returned within 14 days in new condition and with the original receipt. Please visit the UVic Voice Office (CLE C149) for details. For information on Bell hardware upgrades and Bell terminations, contact switch@uvic.ca.

As per the process determined by Apple themselves, any problems with iPhones need to be dealt with by Apple directly. There is nothing that can be done to change this process; it does not matter if the phone is five minutes old or five years old. Phone Apple Support at 1-800-263-3394 and they will connect you to the Apple customer care designated for Bell to troubleshoot and will repair or replace the device as necessary.

For non-iPhones, phone Bell Tech Support at 1-877-328-2123. They will connect you to the appropriate customer care personnel. If the Bell representative says the phone needs to be replaced supply a ticket number. Provide that ticket number to uvic@canwireless.ca along with a description of the phone issue(s). CWC will arrange for a loaner phone and will initiate the repair process.

For questions or complaints regarding orders, including checking the status of your order, please contact orderdesk@canwireless.ca or phone 1-877-235-5150 extension 1. For any other inquiries, email uvic@canwireless.ca.

 Visit our FAQ on billing and using a mobile phone.

See additional instructions on what to do when you get your new phone.