University Systems Help Centre

Audiovisual event support, Classroom audiovisual, Technology Solutions Centre (TSC), more...

APReply, Banner HR, FAST Finance Reporting, more...

Departmental printing, Green computing, Hardware sales, more...

Email anti-spam, Email distribution lists, Email and calendaring for faculty and staff, more...

Computer Help Desk, Desktop Support Services, Hardware repair, more...

Exchange ActiveSync policies, Secure your data, Anti-virus and endpoint protection, more...

Mobile communications, Remote access (VPN), Residence Internet, more...

Exam bubble sheet scanning, Electronic grade submission, iClicker, more...

NetLink IDs for affiliates, NetLink ID, Password management, more...

High-performance computing, Data Centre server hosting, Secure your data, more...

Data recovery, Departmental file storage, Personal storage space, more...

Departmental web hosting, Personal web hosting, SharePoint, more...

Microsoft software licensing downloads
Microsoft home use program
Microsoft software licensing
Maple
SAS
Symantec Endpoint Protection

Add UVic recognized holidays to your calendar

TSM installation and configuration: Mac OS X
TSM installation and configuration: Windows 7

Install an FTP or SFTP client

Video on Demand self-help wizard
Request video recording and production
WinSCP for uploading your files
Request Webcasting
Video on Demand self-help wizard

Connect to UVic Individual Temp: Mac OS X
Connect to UVic Individual Temp: Windows

Configure Exchange: Android devices
Key features of supported calendars
Key features of supported email clients
Configure Exchange: Eudora
Configure Exchange: Outlook Express
Frequently asked questions
Configure Exchange: iPhone and iPad
Configure Exchange: Mac Mail
Configure Exchange: tested but unsupported applications
Configure Exchange: Mozilla Thunderbird
Configure Exchange: Windows Mail
Configure Exchange: Windows Mobile device
Manage your spam filter settings
Manage junk settings: Entourage 2004 and 2008
Manage junk settings: Outlook 2003 and 2007
Manage junk settings: Outlook 2010
Manage junk settings: Outlook 2011 for Mac
Manage junk settings: WebMail
Set up a vacation message
Manage email forwarding for students
Manage email vacation message for students
Create a rule: WebMail
Differences between POP and IMAP
Configure your UVic email with Entourage 2004
Configure your UVic email with Entourage 2008
Create an email account
Configure your UVic email with your iPhone
Configure your UVic email with Mac Mail
Configure your UVic email with Outlook 2007
Configure your UVic email with Outlook 2010
Configure your UVic email with Outlook 2011 for Mac
Configure your UVic email with Outlook Express
Manage email vacation message for students

Request software assistance

Install Symantec Endpoint Protection for office use: Mac
Install Symantec Endpoint Protection for home use: Mac
Install Symantec Endpoint Protection for office use: Windows
Install Symantec Endpoint Protection for home use: Windows
Request network security scan
Encrypt a disk using PGP: Mac
Encrypt a disk using FileVault 2: Mac
Install PGP Whole Disk Encryption: Mac
Encrypt a disk using BitLocker: Windows
Encrypt a disk using PGP: Windows
Install Eraser: Windows
Install PGP Whole Disk Encryption: Windows

Connect to UVic: iPhone or iPod Touch
Install the VPN client: Android
Install the VPN client: iOS
Install the VPN client: Setup for Mac 10.8
Install the VPN client: Mac
Install the VPN client: Windows
Connect to the wired Internet: students (ResNet)
Install or remove Unity voicemail
Obtain an automatic IP address: Windows 7
Obtain an automatic IP address: Mac OS X 10.5 and newer
Obtain an automatic IP address: Mac OS X 10.4 and older
Obtain an automatic IP address: Windows Vista
Obtain an automatic IP address: Windows XP
Connect to the UVic wired Internet: faculty and staff
Connect to UVic: Windows 7 and Vista
Connect to UVic: iPhone or iPod Touch
Connect to UVic: OS 10.5 and newer
Connect to UVic: Windows XP
Connect to UVic Wireless: eduroam
Connect to eduroam: Windows 7
Connect to eduroam: HTC mobile device
Connect to eduroam: Mac OS X 10.5 or newer
Connect to eduroam: Windows Vista
Connect to eduroam: Windows XP
Wireless Internet
Connect to UVic: Android version 4 and newer

Create a primary NetLink ID
NetLink IDs for affiliates
Secondary NetLink IDs

Request a research computing account

Connect to SFG clients: Mac OS X
Connect to SFG clients: Windows
Connect to UVic Individual Temp: Mac OS X
Connect to UVic Individual Temp: Windows
UVic Individual Temp terms of use
TSM installation and configuration: Mac OS X
TSM installation and configuration: Windows 7

Create a new SharePoint site
Request a SharePoint site

Event and equipment requests form
Technology Solutions Centre (TSC)
Video conferencing etiquette
Locations and booking information
Rates and billing information
Webcasting at UVic
Video recording rates

APReply user guide
Department Leave Entry using Banner
Department Leave Approval using Banner
Department Leave Entry & Approval using Banner - Proxy Setup
Department Web Leave Approval - Proxy Setup
Department Web Leave Approval
Employee Web Leave Entry
FAST Finance accounting documentation
FAST Student tutorials
FAST Web Requisitioning tutorials
FMIS Self-Service Guide
Course registration tutorials
Request an official transcript online
Changing your preferred email address
Change your preferred name and title
Access courses and grades
Access tuition fees statements
Allow pop-ups for the UVic domain in Firefox
Clear recent history in Firefox
Enable JavaScript in Firefox
Clear recent history in Internet Explorer
Enable JavaScript in Internet Explorer
Allow pop-ups for the UVic domain in Internet Explorer
Clear recent history in Safari
Enable JavaScript in Safari
Allow pop-ups for the UVic domain in Safari
Add or edit bookmarks
Manage collections on My page
Exchange email and calendar on my page
My page tutorial
Assign department administrator access
Create a link to another department from your directory
Change your personal directory listing
Update your department's contact information
Update departmental summary listing
Edit an employee's personal contact information
Add an employee to your department's employee listing
Assign a Proxy in workflow
Apply for study/administrative leave
Approve an invoice in workflow
Release a workflow

Connect your computer to a UVic print queue: Mac OS X
Connect your computer to a UVic print queue: Windows Vista
Connect your computer to a UVic print queue: Windows 7
Connect your computer to a UVic print queue: Windows XP
Computer Store
Technology Solutions Centre
Create a Mac App Store account
Purchasing from the Mac App Store
Secure your data
Technology Solutions Centre
Student computing facility information
Technology Solutions Centre (TSC)
Obtain standard audiovisual technology
Obtain standard cell phones
Obtain standard desktop and laptop computers
Obtain standard phones
Obtain standard software

Change your email account display name
Check your delegates
Provisioning of email accounts for employees
Mailman information
Check your disk usage
Empty your deleted folder
Email forwarding for students
Control a resource account: Outlook Web Access

Computer Help Desk information
Desktop Support Services information
Computer Help Desk hardware repair charges
Technician Services hardware repair charges
Project Management Office information
Secure your data

Set your password: Android devices
Increase timeouts: Android devices
Set your passcode: iPhone and iPad
Increase timeouts: iPhone and iPad
Secure your data
Secure your Mac desktop
Secure your Mac laptop
Secure your NetLink ID
Secure your other passwords
Secure your PC desktop
Secure your PC laptop
Secure your smart phone & tablet
Secure your USB & removable storage
PGP-supported versions of OS X: Mac
Change your PGP Whole Disk Encryption passphrase: Mac
Shredding a document permanently using Secure Empty Trash: Mac
Shredding a document permanently using PGP: Mac
Using a PGP Portable device: Mac
Using a PGP Portable device: Windows
Shredding a document permanently using Eraser: Windows
Encrypt a portable device with PGP: Windows
Shredding a document permanently using PGP: Windows

Order a cell phone
Frequently asked questions (FAQ) for mobile devices
Obtain a mobile device
Transferring data between iPhones or iPads
Transferring data from an Android
ResNet terms of service
Secure your data
Technology Solutions Centre (TSC)
Billing: Voice Service Charges Viewer
Order a VoIP phone
Manuals and reference guides
Voice services billing information
Call flow patterns and options
Calling cards
Move or change the configuration of a local
Long distance privileges and authorization codes
Best practices for cleaning your phone
Making conference calls
Dialing information
Update your personal UVic directory listing
Frequently asked questions (FAQ)
Installing a fax machine
Long distance rates
Order a new analogue line
Public access telephones
Ongoing telephone (VoIP) service rates
Telephone service issues
VoIP self services
Toll-free service
Voicemail menu commands
Record a voicemail greeting
Voicemail and unified in-basket
Cisco Unity voicemail manuals
Your voicemail password
Frequently asked voicemail questions
AirNet wireless coverage

Electronic grade submission tutorials
iClicker information
Moodle tutorials
Moodle tutorials
Turnitin tutorials
Secure your data

Provisioning of email accounts for employees
Affiliate identity overview
Change your NetLink ID password: faculty and staff
Change your secondary NetLink ID password
Change your NetLink ID password: students
Secure your data

Data Centre server hosting
Research Computing Facility information
Secure your data

Computer Help Desk hardware repair charges
Secure your data
Archive files using TSM client: Mac OS X
Archive files using the TSM client: Windows
Backup files using TSM client: Mac OS X
Backup files using the TSM client: Windows
Delete archive files on the TSM server: Mac OS X
Delete archive files on the TSM server: Windows
Delete backup files on the TSM server: Mac OS X
Delete backup files on the TSM server: Windows
Difference between backups and archives
Change your TSM password: Mac OS X
Change your TSM password: Windows
Retrieve and restore files from backups using TSM: Mac OS X
Recover and restore files from backups: Windows
Retrieve and restore files from archives using TSM: Mac OS X
Retrieve and restore files from archives: Windows

Departmental web hosting
Connect to an SFTP Client
Delete items using an SFTP client
Create folders using an SFTP client
Change access permissions of an item using an FTP client
Copy files using an SFTP client
Restrict access to your website: Mac OS X
Restrict access to your website: Windows
Your UVic web space: where to start
Access a SharePoint site
Create a new SharePoint group and assign permissions
Assign user permissions in SharePoint
Break permission inheritance on a list or library
Working with SharePoint Calendars
Add an event to your SharePoint calendar
Create a new SharePoint calendar
Create series items in a SharePoint meeting space
Customize the default SharePoint calendar
Open and edit a file in SharePoint
Connect your document library to Windows Explorer
Hierarchy and inheritance
Change the icon beside your SharePoint site title
Inherit permissions for an item
Introduction to SharePoint
SharePoint list views
Open a SharePoint calendar with Outlook
Edit permission assignments on permission levels
Permission levels and types in SharePoint
Manage permissions and security in SharePoint
Customize the Quick Launch menu
Recover deleted items
Remove user permissions
Apply site themes in SharePoint
Customize the top link bar
SharePoint training sessions
Show or hide tree view
Add a user to your SharePoint site
Versioning in SharePoint
View permissions for users and SharePoint groups
Using the Content Editor Web Part in SharePoint
Adding a block to a block
Creating a block
Creating a folder
Creating a page
Deleting a page
Editing a block
Updating a document
Uploading a document
Uploading an image
Direct publishing
Editing pages - external hyperlinks
Editing pages - insert images
Editing pages - inserting a tab
Editing pages - inserting a table
Editing pages - insert table columns and rows
Editing pages - internal hyperlinks
Editing pages - linking to a PDF document
Logging in to Cascade
Editing pages - pasting from MS Word
Editing pages - reordering tabs
Recovering a deleted file or folder
Site files and folders
Editing pages - styles and formatting
Editing pages - versions
Editing pages - WYSIWYG editor overview