By support categoryBy support category | DownloadsDownloads SetupsSetups How-to'sHow-to's
Audiovisual event support, Classroom audiovisual, Technology Solutions Centre (TSC), more...
APReply, Banner HR, FAST Finance Reporting, more...
Departmental printing, Green computing, Hardware sales, more...
Email anti-spam, Email distribution lists, Email and calendaring for faculty and staff, more...
Computer Help Desk, Desktop Support Services, Hardware repair, more...
Exchange ActiveSync policies, Secure your data, Anti-virus and endpoint protection, more...
Mobile communications, Remote access (VPN), Residence Internet, more...
Exam bubble sheet scanning, Electronic grade submission, iClicker, more...
NetLink IDs for affiliates, NetLink ID, Password management, more...
High-performance computing, Data Centre server hosting, Secure your data, more...
Data recovery, Departmental file storage, Personal storage space, more...
Departmental web hosting, Personal web hosting, SharePoint, more...
Microsoft software licensing downloadsMicrosoft home use programMicrosoft software licensingMapleSASSymantec Endpoint Protection
Add UVic recognized holidays to your calendar
TSM installation and configuration: Mac OS XTSM installation and configuration: Windows 7
Install an FTP or SFTP client
Video on Demand self-help wizardRequest video recording and productionWinSCP for uploading your filesRequest Webcasting Video on Demand self-help wizard
Connect to UVic Individual Temp: Mac OS XConnect to UVic Individual Temp: Windows
Configure Exchange: Android devicesKey features of supported calendarsKey features of supported email clientsConfigure Exchange: EudoraConfigure Exchange: Outlook ExpressFrequently asked questionsConfigure Exchange: iPhone and iPadConfigure Exchange: Mac MailConfigure Exchange: tested but unsupported applicationsConfigure Exchange: Mozilla ThunderbirdConfigure Exchange: Windows MailConfigure Exchange: Windows Mobile deviceManage your spam filter settingsManage junk settings: Entourage 2004 and 2008Manage junk settings: Outlook 2003 and 2007Manage junk settings: Outlook 2010Manage junk settings: Outlook 2011 for MacManage junk settings: WebMailSet up a vacation messageManage email forwarding for studentsManage email vacation message for studentsCreate a rule: WebMailDifferences between POP and IMAPConfigure your UVic email with Entourage 2004Configure your UVic email with Entourage 2008Create an email accountConfigure your UVic email with your iPhoneConfigure your UVic email with Mac MailConfigure your UVic email with Outlook 2007Configure your UVic email with Outlook 2010Configure your UVic email with Outlook 2011 for MacConfigure your UVic email with Outlook ExpressManage email vacation message for students
Request software assistance
Install Symantec Endpoint Protection for office use: MacInstall Symantec Endpoint Protection for home use: MacInstall Symantec Endpoint Protection for office use: WindowsInstall Symantec Endpoint Protection for home use: WindowsRequest network security scanEncrypt a disk using PGP: MacEncrypt a disk using FileVault 2: MacInstall PGP Whole Disk Encryption: MacEncrypt a disk using BitLocker: WindowsEncrypt a disk using PGP: WindowsInstall Eraser: WindowsInstall PGP Whole Disk Encryption: Windows
Connect to UVic: iPhone or iPod TouchInstall the VPN client: AndroidInstall the VPN client: iOSInstall the VPN client: Setup for Mac 10.8Install the VPN client: MacInstall the VPN client: WindowsConnect to the wired Internet: students (ResNet)Install or remove Unity voicemailObtain an automatic IP address: Windows 7Obtain an automatic IP address: Mac OS X 10.5 and newerObtain an automatic IP address: Mac OS X 10.4 and olderObtain an automatic IP address: Windows VistaObtain an automatic IP address: Windows XPConnect to the UVic wired Internet: faculty and staffConnect to UVic: Windows 7 and VistaConnect to UVic: iPhone or iPod TouchConnect to UVic: OS 10.5 and newerConnect to UVic: Windows XPConnect to UVic Wireless: eduroamConnect to eduroam: Windows 7Connect to eduroam: HTC mobile deviceConnect to eduroam: Mac OS X 10.5 or newer Connect to eduroam: Windows VistaConnect to eduroam: Windows XPWireless InternetConnect to UVic: Android version 4 and newer
Create a primary NetLink IDNetLink IDs for affiliatesSecondary NetLink IDs
Request a research computing account
Connect to SFG clients: Mac OS XConnect to SFG clients: WindowsConnect to UVic Individual Temp: Mac OS XConnect to UVic Individual Temp: WindowsUVic Individual Temp terms of useTSM installation and configuration: Mac OS XTSM installation and configuration: Windows 7
Create a new SharePoint siteRequest a SharePoint site
Event and equipment requests formTechnology Solutions Centre (TSC)Video conferencing etiquetteLocations and booking informationRates and billing informationWebcasting at UVicVideo recording rates
APReply user guideDepartment Leave Entry using BannerDepartment Leave Approval using BannerDepartment Leave Entry & Approval using Banner - Proxy SetupDepartment Web Leave Approval - Proxy SetupDepartment Web Leave ApprovalEmployee Web Leave EntryFAST Finance accounting documentationFAST Student tutorialsFAST Web Requisitioning tutorialsFMIS Self-Service GuideCourse registration tutorialsRequest an official transcript onlineChanging your preferred email addressChange your preferred name and titleAccess courses and gradesAccess tuition fees statementsAllow pop-ups for the UVic domain in FirefoxClear recent history in FirefoxEnable JavaScript in FirefoxClear recent history in Internet ExplorerEnable JavaScript in Internet ExplorerAllow pop-ups for the UVic domain in Internet ExplorerClear recent history in SafariEnable JavaScript in SafariAllow pop-ups for the UVic domain in SafariAdd or edit bookmarksManage collections on My pageExchange email and calendar on my pageMy page tutorialAssign department administrator accessCreate a link to another department from your directoryChange your personal directory listingUpdate your department's contact informationUpdate departmental summary listingEdit an employee's personal contact informationAdd an employee to your department's employee listingAssign a Proxy in workflowApply for study/administrative leaveApprove an invoice in workflowRelease a workflow
Connect your computer to a UVic print queue: Mac OS XConnect your computer to a UVic print queue: Windows VistaConnect your computer to a UVic print queue: Windows 7Connect your computer to a UVic print queue: Windows XPComputer StoreTechnology Solutions CentreCreate a Mac App Store accountPurchasing from the Mac App StoreSecure your dataTechnology Solutions CentreStudent computing facility informationTechnology Solutions Centre (TSC)Obtain standard audiovisual technologyObtain standard cell phonesObtain standard desktop and laptop computersObtain standard phonesObtain standard software
Change your email account display nameCheck your delegatesProvisioning of email accounts for employeesMailman informationCheck your disk usageEmpty your deleted folderEmail forwarding for studentsControl a resource account: Outlook Web Access
Computer Help Desk informationDesktop Support Services informationComputer Help Desk hardware repair chargesTechnician Services hardware repair chargesProject Management Office informationSecure your data
Set your password: Android devicesIncrease timeouts: Android devicesSet your passcode: iPhone and iPadIncrease timeouts: iPhone and iPadSecure your dataSecure your Mac desktopSecure your Mac laptopSecure your NetLink IDSecure your other passwordsSecure your PC desktopSecure your PC laptopSecure your smart phone & tabletSecure your USB & removable storagePGP-supported versions of OS X: MacChange your PGP Whole Disk Encryption passphrase: MacShredding a document permanently using Secure Empty Trash: MacShredding a document permanently using PGP: MacUsing a PGP Portable device: MacUsing a PGP Portable device: WindowsShredding a document permanently using Eraser: WindowsEncrypt a portable device with PGP: WindowsShredding a document permanently using PGP: Windows
Order a cell phoneFrequently asked questions (FAQ) for mobile devicesObtain a mobile deviceTransferring data between iPhones or iPadsTransferring data from an AndroidResNet terms of serviceSecure your dataTechnology Solutions Centre (TSC)Billing: Voice Service Charges ViewerOrder a VoIP phoneManuals and reference guidesVoice services billing informationCall flow patterns and optionsCalling cardsMove or change the configuration of a localLong distance privileges and authorization codesBest practices for cleaning your phoneMaking conference callsDialing informationUpdate your personal UVic directory listingFrequently asked questions (FAQ)Installing a fax machineLong distance ratesOrder a new analogue linePublic access telephonesOngoing telephone (VoIP) service ratesTelephone service issuesVoIP self servicesToll-free serviceVoicemail menu commandsRecord a voicemail greetingVoicemail and unified in-basketCisco Unity voicemail manualsYour voicemail passwordFrequently asked voicemail questionsAirNet wireless coverage
Electronic grade submission tutorialsiClicker informationMoodle tutorialsMoodle tutorialsTurnitin tutorialsSecure your data
Provisioning of email accounts for employeesAffiliate identity overviewChange your NetLink ID password: faculty and staffChange your secondary NetLink ID passwordChange your NetLink ID password: studentsSecure your data
Data Centre server hostingResearch Computing Facility informationSecure your data
Computer Help Desk hardware repair chargesSecure your dataArchive files using TSM client: Mac OS XArchive files using the TSM client: WindowsBackup files using TSM client: Mac OS XBackup files using the TSM client: WindowsDelete archive files on the TSM server: Mac OS XDelete archive files on the TSM server: WindowsDelete backup files on the TSM server: Mac OS XDelete backup files on the TSM server: WindowsDifference between backups and archivesChange your TSM password: Mac OS XChange your TSM password: WindowsRetrieve and restore files from backups using TSM: Mac OS XRecover and restore files from backups: WindowsRetrieve and restore files from archives using TSM: Mac OS XRetrieve and restore files from archives: Windows
Departmental web hostingConnect to an SFTP ClientDelete items using an SFTP clientCreate folders using an SFTP clientChange access permissions of an item using an FTP clientCopy files using an SFTP clientRestrict access to your website: Mac OS XRestrict access to your website: WindowsYour UVic web space: where to startAccess a SharePoint siteCreate a new SharePoint group and assign permissionsAssign user permissions in SharePointBreak permission inheritance on a list or libraryWorking with SharePoint CalendarsAdd an event to your SharePoint calendarCreate a new SharePoint calendarCreate series items in a SharePoint meeting spaceCustomize the default SharePoint calendarOpen and edit a file in SharePointConnect your document library to Windows ExplorerHierarchy and inheritanceChange the icon beside your SharePoint site titleInherit permissions for an itemIntroduction to SharePointSharePoint list viewsOpen a SharePoint calendar with OutlookEdit permission assignments on permission levelsPermission levels and types in SharePointManage permissions and security in SharePointCustomize the Quick Launch menuRecover deleted itemsRemove user permissionsApply site themes in SharePointCustomize the top link barSharePoint training sessionsShow or hide tree viewAdd a user to your SharePoint siteVersioning in SharePointView permissions for users and SharePoint groupsUsing the Content Editor Web Part in SharePointAdding a block to a blockCreating a blockCreating a folderCreating a pageDeleting a pageEditing a blockUpdating a documentUploading a documentUploading an imageDirect publishingEditing pages - external hyperlinksEditing pages - insert imagesEditing pages - inserting a tabEditing pages - inserting a tableEditing pages - insert table columns and rowsEditing pages - internal hyperlinksEditing pages - linking to a PDF documentLogging in to CascadeEditing pages - pasting from MS WordEditing pages - reordering tabsRecovering a deleted file or folderSite files and foldersEditing pages - styles and formattingEditing pages - versionsEditing pages - WYSIWYG editor overview