UVic MFA Terms of Service

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UVic Multi-factor Authentication (MFA) Terms of Service

Version 1.0
Last updated September 29, 2021

The UVic Multi-factor Authentication (MFA) at University of Victoria is provided in support of learning, teaching, and administration. The following agreement ("Agreement") describes the terms on which you may access and use UVic MFA ("Service").

In order to become or continue as a user of this Service, you must read and accept all of the terms and conditions of this agreement. If you do not agree to be bound by the terms of this Agreement, you must not use or access the Service.

The following features are available in this Service. Accepting this agreement will enable these features:

  • Multi-factor authentication from Cisco's Duo protects your account and information by using a second source of validation, like a phone or token, to verify user identity before granting access.

We reserve the right to modify this Agreement at any time, and without prior notice, by posting amended terms for acceptance on this site. Your continued use of the Service indicates your acceptance of the amended User Agreement.


Information Disclosure

By using the Service, you agree to make your information available to UVic service administrators who are located in Canada and Duo Security service administrators who are located worldwide for the purpose of support and system administration. You should not add or share personal or private information about yourself that you do not wish others to see.

Your first name, last name, NetLink ID, email address, IP address, location, device information will be stored on servers operated by Duo Security. Duo Security employees and subcontractors will have access to this information for the purposes of operating the service. Complete information on Duo’s use, protection, and access to personal data can be found on their website:




University Policy

Use of the Service is subject to University of Victoria policies including:

IM7200 - Acceptable Use of Electronic Information Resources Policy

IM7800 - Information Security Policy

GV0235 – Protection of Privacy Policy



The Service is available to current students, faculty, and staff at the University of Victoria with a primary NetLink ID. Upon leaving the University, your account will no longer be protected by the UVic MFA Service. UVic MFA will be removed within 1 year for former employees and within 90 days for former students.



Support for the Service is provided by University Systems. Requests for University Systems support can be made through the Computer Help Desk. Duo Security provides support for product feature and capability questions and provides online tutorials and how-to documents. Duo Security training and support information for Duo can be found at: https://help.duo.com/s/?language=en_US.



The Service is provided by Duo Security and use of the Service at the University of Victoria is subject to the Services Agreement, Terms of Service, and Privacy Policy of the vendor. These documents may change without notice from the University of Victoria or Duo Security. These Terms of Service are subject to change at any time without prior notice. All users must agree to any amendments to the Terms of Service to continue use of this service. https://duo.com/legal/terms 



This service is operated by Duo Security. Access to this site may be suspended temporarily and without notice in circumstances of system failure, maintenance or repair or for reasons beyond the control of the University of Victoria. The Service pages may contain links to other websites outside the control of the University of Victoria; the University of Victoria is not responsible for the content of these sites. The University of Victoria provides no guarantee on the availability of content linked within the Service. References and links to any website must not be taken as an endorsement by the University of Victoria. Content posted within the Service must not be taken as an endorsement by the University of Victoria.


Sign up for UVic MFA

Have more questions? Need enrollment instructions? See our UVic MFA help & support section.