Contact University Systems
The University Systems Computer Help Desk is your primary point of contact for computing service and support at the University of Victoria. Contact us by completing the online service request form below or by
- Email: helpdesk@uvic.ca
- Mon. to Friday, 8:00 a.m. to 10:00 p.m.
- Weekends, 10:00 a.m. to 10:00 p.m.
- Stat holidays, 10:00 a.m. to 6:00 p.m.
- Telephone: 250-721-7687 (Toll Free North America: 1-844-721-7687)
- Monday to Friday, 8:00 a.m. to 10:00 p.m.
- Weekends, 10:00 a.m. to 10:00 p.m.
- Stat holidays, 10:00 a.m. to 6:00 p.m.
- Twitter: @uvichelpdesk
- Answered Monday to Friday, 8:00 a.m. to 4:30 p.m.
To report a major network emergency outside of operational hours, call 250-721-7687 for instructions.
Please tell us about the issue that you require assistance with.
Please Note: University systems will make every effort to address your issue in a timely manner. However, there may be times where your request may need to be reprioritized due to other pending requests.
Privacy statement: The contact information collected in this form will only be used to contact you if you wish to get a response. No private information will ever be passed on to anyone else or used elsewhere.
University Systems
University Systems (SYST) |
Related departments: | Computing Services , Academic and Admin Services , Network Services , UVic Online |
| ||
| ||
| By phone: | ||
|---|---|---|
|
Computer Help Desk:
250-721-7687 |
| Group/Position | Name | Telephone | Office | |
|---|---|---|---|---|
| Computer Help Desk | 250-721-7687 | CLE A037 | helpdesk@uvic.ca | |
| Toll Free for Help Desk: 1-844-721-7687 | ||||
Technology Solutions Centre (TSC) |
||||
| Technology Solutions Centre (TSC) | 250-853-3572 | CLE C143 | tsc@uvic.ca | |
UNIVERSITY SYSTEMS |
||||
| General Office | 250-472-5924 | CLE C026 | goadmin@uvic.ca | |
| Office Supervisor & Assistant to the CIO | Sara Harding | 250-721-7531 | CLE C026 | hardings@uvic.ca |
| Administrative Assistant | Lotte van den Dam | 250-472-5677 | CLE C026 | lvddam@uvic.ca |
| Finance Clerk | Carmen Ing | 250-721-8208 | CLE C026 | goadmin@uvic.ca |
| Systems Clerk | Sinead Mitton | 250-853-3764 | JCC | goadmin@uvic.ca |
| Systems Clerk | Olivia Michaels | 250-721-8727 | CLE C026 | goadmin@uvic.ca |
| FAX | 250-721-8778 | CLE C026 | ||
| AVP University Systems & Chief Information Officer | Wency Lum | 250-721-7649 | CLE C026c | wencylum@uvic.ca |
| Associate Director, Portfolio Management and Planning | Vacant | |||
| Administrative Officer | Trish Kearley | 250-721-7646 | CLE C026d | trish@uvic.ca |
| Acting Senior Director, Academic and Administrative Services | David Street | 250-853-3191 | CLE A111a | dstreet@uvic.ca |
| Acting Chief Information Security Officer | Eric van Wiltenburg | 250-472-5204 | CLE A008 | vanwilt@uvic.ca |
| Director, Infrastructure | Ron Kozsan | 250-472-4825 | CLE C139 | rkozsan@uvic.ca |
| Director, UVic Online | Garry Sagert | 250-721-7692 | CLE C040b | gsagert@uvic.ca |