SurveyMonkey Terms of Service

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Last Updated March 27, 2018

The SurveyMonkey service (“SurveyMonkey”) at the University of Victoria is provided in support of teaching, learning, research, and administration. This user agreement (“Agreement”) describes the terms under which you may access and use the SurveyMonkey service ("Terms of Service").

In order to become or continue as a user of SurveyMonkey, you must read and accept all of the Terms of Service of this Agreement. If you do not agree to be bound by this Agreement, you must not use or access SurveyMonkey. SurveyMonkey may not be used for commercial or personal purposes or to collect credit card, bank account, or similar financial information.

We reserve the right to modify this Agreement at any time, and without prior notice, by posting amended Terms of Service on this site. Your continued use of SurveyMonkey indicates your acceptance of the amended Agreement.

Survey Design and FIPPA

It is the responsibility of every survey creator to ensure that information is collected, used, or disclosed only in accordance with the university’s obligations under the Freedom of Information and Protection of Privacy Act, RSBC 1996, c 165 (“FIPPA”).

Specifically, survey administrators must, for example, never collect more information than is necessary to achieve the (legitimate) goals of the project for which the survey is undertaken. Information collected in a survey must only be used for the purposes for which it was collected, moreover, or for a purpose that is consistent with or substantially similar to the original purpose for which it was collected. If you have questions about whether or not you should collect or use certain information, contact the Privacy Office. Information gathered in the survey should be shared internally on a need-to-know basis only.

Collection of personal information by the University of Victoria is governed by FIPPA. When personal information is to be collected in a survey, FIPPA requires that you provide survey respondents with notice using the following template:

Your personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act, RSBC 1996, c 165 (“FIPPA”). This information will be used for [insert purpose statement behind your survey]. Questions about the collection of this information may be directed to [include an email address for a responsible party collaborating on the survey].

You may not make the disclosure of personal information to SurveyMonkey a requirement for participation in University-related activities except as permitted by FIPPA.
For additional information or assistance on privacy obligations, contact the Privacy Office.

Information Disclosure

By using SurveyMonkey, you agree to make your name, title, and work email address available to SurveyMonkey administrators, who are located in U.S, for support and system administration.

You should not add or share personal or private information about yourself that you do not wish others to see.
Any third parties’ personal information that you publish must already be publically available or you must have written consent from the individual prior to publishing it.

Survey questions and responses (“Survey Data”) will be stored only in Canada. SurveyMonkey employees and subcontractors (“Customer Support Staff”) will not access the Survey Data from outside Canada, except (a) when authorized by the Customer for the purpose of implementing, maintaining, repairing, troubleshooting or upgrading the customer’s account or SurveyMonkey (“Customer Support Services”), or (b) for data recovery purposes in the event of a system failure. Customer Support Staff will only ask for authorization to access the Survey Data as a last resort, after exploring every reasonable alternative. After receiving such authorization, Customer Support Staff will only access as much Survey Data as required to perform the Customer Support Services and will limit the period of access to the minimum time necessary.


If you are planning to use SurveyMonkey to collect personal information for research, you may be required to seek approval from the relevant Research Ethics Board before proceeding.

University Policy

Use of the SurveyMonkey Service is subject to the following University of Victoria policies and guidelines:


SurveyMonkey is available only to current employees and students at the University of Victoria with a primary NetLink ID. Upon leaving the University, you will lose access to your account. If you would like assistance migrating surveys or Survey Data to a different account or service or if you would like assistance exporting your information, please contact SurveyMonkey.


All support for SurveyMonkey, including all end-user and survey support, is provided by SurveyMonkey. Requests for SurveyMonkey support can be made by contacting SurveyMonkey directly. SurveyMonkey provides support for product feature and capability questions, how to conduct surveys, technical issues, and advanced topics in using SurveyMonkey, and provides online tutorials and how-to documents. Any issues reported by survey respondents to the survey administrator should also be directed to SurveyMonkey. University Systems provides support for access to and authentication with SurveyMonkey only. Requests for University Systems support can be made through the Computer Help Desk.

In using this service, you consent to receive all communications including notices, announcements, feedback, support or other information from University Systems. University Systems may provide all such communications by email or by posting them as a notice on the University Systems site.

Copyright Obligations

All use of the SurveyMonkey Service must comply with the Canadian Copyright Act and guidelines outlined by the University of Victoria Copyright Office. Nearly all text, images, audio, video, and other information created by third parties, including material found on the Internet, are subject to copyright protection. When posting copyrighted content you must comply with the various conditions imposed by the work’s copyright holder(s). The University of Victoria Copyright Office provides resources, guidelines, policies, and workshops through their website. Any questions or concerns about intellectual property should be directed to the Copyright Officer.


The SurveyMonkey Service is provided by SurveyMonkey Inc. and use of the SurveyMonkey Service at the University of Victoria is subject to the Services Agreement, Terms of Service, and Privacy Policy of SurveyMonkey. These documents may change without notice from the University of Victoria or SurveyMonkey Inc. These documents may change without notice from the University of Victoria or SurveyMonkey Inc.


The University of Victoria will endeavour to ensure that SurveyMonkey is available 24 hours a day; however, access to this site may be suspended temporarily and without notice in circumstances of system failure, maintenance or repair or for reasons beyond the control of the University of Victoria. More information about computing issues and outages can be found through the University Systems Informed feed.

The SurveyMonkey pages may contain links to other websites outside the control of the University of Victoria: the University of Victoria is not responsible for the content of these sites. The University of Victoria provides no guarantee on the availability of content linked within the SurveyMonkey Service. References and links to any website must not be taken as an endorsement by the University of Victoria. Content posted within the SurveyMonkey Service must not be taken or presented as an endorsement by the University of Victoria.