Banner 9 Frequently asked questions

The search field on the Application Navigator landing page is frozen. What do I do?

If the search field on Application Navigator landing page is frozen, please hit Control and F5 keys simultaneously on your keyboard to correct this problem.

application navigator search field frozen

I'm receiving a 'Service Invocation Failed' error. What do I do?

In order to resolve this issue, please work with your IT support person to ensure you have the following 3 URLs in your workstation Internet Explorer trusted sites:


If the issue persists after making the above noted change, please clear your browser cache and cookies.

How to clear cache and cookies in Chrome browser:

  1. On your computer, open Chrome.
  2. At the top right, click 3 vertical dots icon.
  3. Click “More tools” and then “Clear browsing data".
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

    IE gear icon delete browsing history

How to clear cache and cookies in Internet Explorer:

  1. Select Tools (via the Gear icon) > Safety > Delete browsing history...

    NOTE: You can also access this menu by holding Ctrl + Shift + Delete.

    internet explorer delete browser history
  2. Make sure to uncheck Preserve Favourites website data and check both Temporary Internet Files and Cookies, and then click Delete.

    make selection click on delete

What is the recommended browser for use with Banner 9?

The recommended and supported browser for use with Banner 9 is Google Chrome.