Zoom FAQ

Audiovisual and multimediaMedia Services

Frequently Asked Questions

How do I sign on to Zoom?

Watch our how-to video.

How do I install Zoom?

What do I need to get started?

What if I already have a Zoom account?

Please see our advice page on migrating your account to UVic.

Alumni Zoom Entitlement

On the day a student is awarded a degree, a process is automatically triggered to convert the student’s status to Alumni.

UVic Zoom licences do not include Alumni. Once a student’s status is changed to Alumni, they can no longer sign in to their UVic Zoom account.

In order for those Alumni who are no longer students to join UVic Zoom meetings, two things are important to remember by meeting organizers:

1. Make sure the meeting is set up to allow guests: do not select “Only authenticated users can join: Sign in to Zoom” under Meeting Options.

2. Plan and communicate with invitees how you will identify the Alumni as an expected guest. Guests have to be admitted into the meeting by a host, and having a method to properly identify them is required to prevent unauthorised access to the meeting.

More Zoom help resources.