Zoom FAQ

Audiovisual and multimediaMedia Services

Frequently Asked Questions

How do I sign on to Zoom?

Watch our how-to video.

How do I install Zoom?

What do I need to get started?

What if I already have a Zoom account?

Please see our advice page on migrating your account to UVic.

Alumni Zoom Entitlement

On the day a student is awarded a degree, a process is automatically triggered to convert the student’s status to Alumni.

UVic Zoom licences do not include Alumni. Once a student’s status is changed to Alumni, they can no longer sign in to their UVic Zoom account.

In order for those Alumni who are no longer students to join UVic Zoom meetings, two things are important to remember by meeting organizers:

1. Make sure the meeting is set up to allow guests: do not select “Only authenticated users can join: Sign in to Zoom” under Meeting Options.

2. Plan and communicate with invitees how you will identify the Alumni as an expected guest. Guests have to be admitted into the meeting by a host, and having a method to properly identify them is required to prevent unauthorised access to the meeting.

New feature: Zoom Polls/Quizzes Library

Users can manage a central library of polls for meetings and webinars. They can create or edit polls and use them for Personal Meeting ID (PMI) and non-PMI meetings. Previously, polls for PMI and non-PMI meetings were managed separately. When a poll is marked as available to all meetings, it will appear in the list of polls that can be launched in a meeting. This new central repository will not replace the existing "Personal Meeting (PMI) polls", instead polls created here will only appear in PMI meetings.

To learm more please see: Polls/Quizzes Library


Learn About Other New Zoom Features

To learn about new Zoom features please visit our Zoom blog here

Zoom Cloud Recordings

Although Zoom cloud storage is available for UVic faculty and staff to save Zoom meeting recordings to, it is not meant to be a recording repository.

Echo360 is our enterprise video file hosting plattform. By default, your Zoom cloud recordings will be automatically copied to your personal Echo360 media library in Brightspace – where they can be edited, managed, and shared with others.

Additional information and assistance is available from LTSI: 


More Zoom help resources.