Contact University Systems

A Computer Help Desk consultant helping a student at our satellite location in the library.
A Computer Help Desk consultant helping a student at our satellite location in the library.

The University Systems Computer Help Desk is your primary point of contact for computing service and support at the University of Victoria. Contact us by completing the online service request form below or by

  • Email: helpdesk@uvic.ca
    • Mon. to Friday, 8:00 a.m. to 10:00 p.m.
    • Weekends, 10:00 a.m. to 10:00 p.m.
    • Stat holidays, 10:00 a.m. to 6:00 p.m.
  • Telephone: 250-721-7687 (Toll Free: 1-844-721-7687)
    • Monday to Friday, 8:00 a.m. to 10:00 p.m.
    • Weekends, 10:00 a.m. to 10:00 p.m.
    • Stat holidays, 10:00 a.m. to 6:00 p.m.
  • Fax: 250-721-8778
  • Twitter: @uvichelpdesk
    • Answered Monday to Friday, 8:00 a.m. to 4:30 p.m.

*Winter Break: Computer Help Desk locations will be closed from 6:00pm December 23, 2022 and will re-open January 3rd, 2023 at 8:00am.

To report a major network emergency outside of operational hours, call 250-721-7687 for instructions.

Please tell us about the issue that you require assistance with.

Your name (*)
Email address (*)
Phone number
UVic status &
department
Building
Room
Issue summary (*)
Message (*)Please describe in detail your question/problem.
Include the text of any relevant error messages.

Please Note: University systems will make every effort to address your issue in a timely manner. However, there may be times where your request may need to be reprioritized due to other pending requests.

Privacy statement: The contact information collected in this form will only be used to contact you if you wish to get a response. No private information will ever be passed on to anyone else or used elsewhere.

UVic Online Systems

UVic Online Systems (UVON)

Related departments: University Systems
Contact:
UVic Online Systems
University of Victoria

3800 Finnerty Road (Ring Road)
Victoria, BC
V8P 5C2
Campus Map
UVic Online Systems
University of Victoria
University Systems
3800 Finnerty Road
Clearihue Loading Ramp C070
Victoria, BC
V8W 2Y2
Canada
UVic Online Systems
University of Victoria
University Systems
PO Box 3045
STN CSC
Victoria, BC
V8W 2Y2
Canada
On internet:
Group/Position Name Telephone Office E-mail
Director Garry Sagert 250-721-7692 CLE C040c gsagert@uvic.ca
Administrative Assistant Lotte van den Dam 250-472-5677 CLE C026 lvddam@uvic.ca

Development Services

Associate Director, Development Services Vacant 250-472-5329
Team Lead: Enterprise Systems Devin Arnold darnold@uvic.ca
Team Lead: Administrative Applications, Integrations and Reporting Chris Clausen 250-472-4836 CLE C037 cclausen@uvic.ca
Team Lead: Identity and Access Management Justin McRae 250-472-5120 CLE C023 justin.mcrae@uvic.ca
Team Lead: Front End User Experience Amos Rowsell 250-721-6321 CLE C030 arowsell@uvic.ca

Production and Technical Support

Associate Director, Production and Technical Support Scott Thompson 250-721-7679 CLE C017 srt@uvic.ca
Team Lead, Senior Database Architect Corey Gibbings 250-472-4758 CLE C014d gibbings@uvic.ca
Team Lead, Applications & Identity Operations Logan Northcote 250-721-7669 CLE C034 lan@uvic.ca