Exchange ActiveSync policies

Information securityInformation security

When mobile devices such as iPhones and iPads connect to UVic's Microsoft Exchange email and calendar service, they store a local copy of email messages and attachments on your device. In order to minimize risk in the event of theft or loss of mobile devices, it is very important that your device enables reasonable security features including:

  1. Automatically locking your device after a period of inactivity
  2. Requiring a reasonable passcode to unlock your device (i.e. not 1111)
  3. Enabling built-in device encryption
  4. Setting device to self-erase in the event of too many incorrect passphrase attempts

In accordance with information security policies, the above settings are mandatory on all devices that are capable of supporting them. This enhances security of access to university mail, calendar, and contact information on mobile devices and protects your information from abuse by unknown and unauthorized persons.

Who can use this service?

  • Faculty
  • Staff

How do I access this service?

All faculty and staff accessing Microsoft Exchange data (email, calendar, and contacts) on mobile devices such as iPhones or iPads will be required to accept the mobile device security settings. Both university-owned and personal devices that connect to Microsoft Exchange using ActiveSync are affected. If you only check your email via Outlook Web Access or an email client (such as Outlook) on your computer, you are not affected.

You will be prompted to create a passphrase on your mobile device. After you "slide to unlock" your phone, you will be prompted to enter your passphrase. Please note that your device will also lock after a period of inactivity.

What is the cost for this service?

This service is provided free of charge.

When is this service available?

This service is available 24 hours a day, 7 days a week, except during scheduled and unscheduled maintenance. You can be informed of service interruptions by subscribing to Informed. Servers do not need to be available or reachable for this service to function (i.e. you can take your mobile device off campus).

How do I get help with this service?

For assistance with this service, please contact the Computer Help Desk:

Telephone: 250-721-7687
In person: Clearihue A037