University Systems service catalogue

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Desktop Support Services

Desktop Support Services is a premium support service that is subscribed to by Academic and Administrative units on campus. We provide technical support for desktops, laptops, printers and mobile devices and strive to answer all of your IT related questions. To determine if your department subscribes to Desktop Support Services, visit Am I supported by Desktop Support Services?

To request help, please submit a ticket using our online Request Help Now form or contact the Computer Help Desk by email
at or phone 250-721-7687.

What is the cost for this service?

Units subscribe to Desktop Support Services and pay an annual fee based on the size of the unit and the amount of support required. For more information on subscribing to this service, please contact David Street, Manager Desktop Support Services.

When is this service available?

Desktop Support Services personnel are available Monday to Friday, 8:30 a.m. to 4:30 p.m.

How do I get help with this service?

If you are a Desktop Support Services supported client and you need to request help, submit a ticket by completing our online Request Help Now form or contact the Computer Help Desk by email at or phone 250-721-7687.

For emergencies or to report service delivery issues, contact David Street, Manager Desktop Support Services.