Request Tracker (RT)

Help and supportHelp and support

Request Tracker (RT) provides a web-accessible issue tracking system suitable for collaborative bug tracking, change management, customer service and other workflows. See Best Practical's website for more information on the application.

Who can use this service?

  • Departments

How do I request or access this service?

Contact the Computer Help Desk to request a new RT queue.

Telephone: 250-721-7687
In person: Locations & hours

What is the cost for this service?

This service is provided free of charge to departments on campus.

When is this service available?

This service is available 24 hours a day, 7 days a week, except during scheduled and unscheduled maintenance. You can be informed of service interruptions by subscribing to InformedThe Computer Help Desk in Clearihue A037 is open Monday to Friday, 8:00 a.m. to 6:00 p.m.

How do I get help with this service?

For assistance with this service, please contact the Computer Help Desk:

Telephone: 250-721-7687
In person: Clearihue A037