University Systems service catalogue

Help and supportHelp and support

Computer Help Desk

The Computer Help Desk provides information and advice to members of the university for most campus computing resources. The Help Desk also resolves problems and accepts work orders for computing equipment repair and network problems. When analysts are unable to provide instant answers, your query will be recorded and tracked in the Help Desk Online Management and Event Recording System (HOMER), which you can access any time for updates regarding your query or problem.

Details of the service that we provide to all members of the university community can be found in our service level commitment.

Who can use this service?

How do I request or access this service?

What is the cost for this service?

Information, advice, and initial problem resolution is provided free of charge. For other services, visit the Computer Help Desk website for details.

When is this service available?

The Computer Help Desk is open Monday to Sunday, 8:00 a.m. to 10:00 p.m.  In addition to our Central Computer Help Desk site (Clearihue A004), Help Desk services are now available in these locations:

How do I get help with this service?

Contact the Computer Help Desk for help with this service: