University Systems service catalogue

Help and supportHelp and support

Request Tracker (RT)

Request Tracker (RT) provides a web-accessible issue tracking system suitable for collaborative bug tracking, change management, customer service and other workflows. See Best Practical's website for more information on the application.

Who can use this service?

How do I request or access this service?

Contact the Computer Help Desk to request a new RT queue.

What is the cost for this service?

This service is provided free of charge to departments on campus.

When is this service available?

This service is available 24 hours a day, 7 days a week, except during scheduled and unscheduled maintenance. You can be informed of service interruptions by subscribing to InformedThe Computer Help Desk in Clearihue A004 is open Monday to Friday, 8:00 a.m. to 7:00 p.m.

How do I get help with this service?

Contact the Computer Help Desk for help with this service: