University Systems service status

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University Systems makes every effort to inform the university community of any issues affecting the services that we offer. Messages regarding planned maintenance or unexpected outages of our services are shown below.

Select one of the options below to stay informed:



NETS: ELW concentrator reloads 7:15 AM August 28 2015

Posted on August 21, 2015 at 11:28:11 am by frostm@uvic.ca
Effective date: August 28, 2015 at 07:15:00 am(31 minutes ago)

Effective 31 minutes ago: ***** UPDATE *****
Work completed
*****

Network services is reloading the concentrator switch in ELW at 7:15 AM August 28. This is to complete software updates on the switch.

Voice, data and wireless will be down during the reload.

Work will be completed by 7:45 AM.

--
Network Services


New production PaperCut application server

Posted on August 25, 2015 at 10:24:27 am by mthoma@uvic.ca
Effective date: September 02, 2015 at 09:00:00 pm(5 days from now)

Effective 5 days from now: We will be switching over to a new production PaperCut application server.

All PaperCut services including the online payment application at https://www.uvic.ca/pao will be unavailable for at least two hours during this switchover. In case a rollback to the old server is required PaperCut services may be unavailable for an additional two hours.

--
Marc Thoma
Technical Analyst
University Systems
mthoma@uvic.ca


Completed: Intermapper Service Upgrade from 5.7.1 to 5.8.2

Posted on August 26, 2015 at 08:23:07 pm by mcave@uvic.ca
Effective date: August 27, 2015 at 04:00:00 pm(15 hours ago)

Effective 15 hours ago: The update was successful and the service has been moved to a new host.

Please note that the IP for this service has changed and if you are connecting to 142.104.5.191 you need to change your connection information to 142.104.139.164 which is the new IP address for intermapper.comp.uvic.ca. Also any links you have created in maps that reference the old address will not automatically get updated and will need to be updated manually.

The old IP address will be active for another 48 hours while we ensure the new server performs as expected.

If you have any questions or concerns please email sysadmin@uvic.ca

Thank you,

Mike Cave

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We will be performing an upgrade of the InterMapper service on Thursday August 27th at 1600.

There will be an outage of this service for approximately 2 hours while we perform the migration.

For 48 hours after the upgrade, we will be leaving the existing server online; this may result in duplicate alerts being sent. After 48 hours (August, 29th at 1600h) we will turn of the old production service.

If you have any questions or concerns please email: sysadmin@uvic.ca

Thank you,

--
Mike Cave
Unix Services Team


Federated Identity Services Update

Posted on August 27, 2015 at 05:22:51 am by jcastor@uvic.ca
Effective date: August 27, 2015 at 05:00:00 pm(14 hours ago)

Effective 14 hours ago: *Update* This is now complete, IDP services are now available *Update*

There will be a deployment of the IDP tonight at 5:00PM in order to establish a new trust with FluidSurveys. There should only be a brief outage while the servers are restarted.

--
Jason Castor
PTS
jcastor@uvic.ca


NETS: LIB 3rd Floor switch replacement - 7:00 AM August 28

Posted on August 27, 2015 at 03:12:19 pm by frostm@uvic.ca
Effective date: August 28, 2015 at 07:00:00 am(46 minutes ago)

Effective 46 minutes ago: Network services will be replacing a network switch on the 3rd floor of LIB at 7:00 AM on August 28th.

Voice, data and wireless will be affected while the switch is replaced.

Work will be completed by 8:30 AM.

--
Network Services


Blackboard Transact Policy Update

Posted on August 27, 2015 at 07:29:07 pm by srt@uvic.ca
Effective date: August 27, 2015 at 08:00:00 pm(11 hours ago)

Effective 11 hours ago: **Update: This change is now complete.**

The Blackboard Transact policy rules will be updated at 20:00 to enable the addition of new merchants to the system. There will be no impact to users.

--
Scott Thompson
Manager, Production and Technical Support
University Systems
srt@uvic.ca