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University Systems makes every effort to inform the university community of any issues affecting the services that we offer. Messages regarding planned maintenance or unexpected outages of our services are shown below.

Archived Informed messages are available here at the Computer Help Desk website, as well as customized display and subscription options.

*COMPLETE* NETS: Switch Upgrade - RWA - Fri. Oct. 31, 7:15am

Posted on October 29, 2014 at 07:37:23 am by slahey@uvic.ca
Effective date: October 31, 2014 at 07:15:00 am(2 hours ago)

Effective 2 hours ago: *UPDATE* This work is now complete

Network Services will be upgrading a switch in RWA on Friday Oct. 31. This switch upgrade will affect network service for users in RWA, RHB, RPH, and RWI.

Work is scheduled to begin at 7:15am and will be completed by 7:45am

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Network Services


Completed * Exchange 2013 storage maintenance

Posted on October 30, 2014 at 01:58:50 pm by sinisa@uvic.ca
Effective date: October 30, 2014 at 04:00:00 pm(17 hours ago)

Effective 17 hours ago: Storage maintenance has been successfully completed.

Thanks.

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At 16:00 today, Exchange 2013 mailbox databases in EDC2 will be temporarily moved to EDC1, while the storage array in EDC2 is updated.

There is no interruption to Exchange clients expected. When the storage maintenance is done, the mailbox databases will be restored to normal configuration and this informed will be updated.

Thank you.

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Sinisa
Data Centre Services
University Systems


PaperCut Printing Services unavailable

Posted on October 30, 2014 at 03:30:11 pm by ami@uvic.ca
Effective date: November 01, 2014 at 10:00:00 pm(1 day from now)

Effective 1 day from now: PaperCut printing services will be unavailable from 10 pm to approximately 11 pm November 1, 2014 for a scheduled certificate upgrade.

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Annemarie Balfour
Senior Technical Analyst
University Systems
ami@uvic.ca


Beanstream credit card processing service disruption

Posted on October 30, 2014 at 07:39:24 pm by srt@uvic.ca
Effective date: October 30, 2014 at 07:34:00 pm(13 hours ago)

Effective 13 hours ago: On Thursday, October 30th between approximately 15:15 and 15:35, UVic's credit card processor, Beanstream, experienced a brief outage while Beanstream IT staff performed emergency maintenance. During the outage window, online credit card payments may not have completed successfully. All services should now be restored and functioning correctly.

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Scott Thompson
Manager, Production and Technical Support
University Systems