University Systems service catalogue

Help and supportHelp and support


Concise and informative training videos, aimed towards beginner and intermediate users, are available on our website. Learn how to take advantage of features that help you get more comfortable with Microsoft Office applications, Windows 7 operating system, and Internet Explorer web browser. Utilize advanced features, better organize files, produce effective documents, and browse the Internet more efficiently with the help of our videos.

Additionally, Student Computing Facilities occasionally offers drop-in tutorials for students who want to develop their skills with the latest versions of the software.

Who can use this service?

How do I request or access this service?

Visit our help centre to access our training videos. You will need to login with your NetLink ID to view the videos. 

No registration is necessary for Student Computing Facilities drop-in sessions; seats are filled on a first-come, first-served basis.

What is the cost for this service?

This service is provided free of charge.

When is this service available?

Training videos are available 24 hours a day, 7 days a week, except during scheduled and unscheduled maintenance. You can be informed of service interruptions by subscribing to Informed

For a list of upcoming tutorials, contact Student Computing Facilities.

How do I get help with this service?

Contact the Computer Help Desk for help with our training videos:

Contact Student Computing Facilities for help with drop-in tutorials.