University Systems service catalogue

Web publishing and hosting

Web content management

Web content management allows for the easy addition and editing of content by many different authorized users of a web site. Some business benefits of web content management are:

Streamlined authoring process
Faster turnaround time for new pages and changes
Greater consistency
Improved site navigation
Increased site flexibility
Support for decentralized authoring
Increased security
Reduced duplication of information
Greater capacity for growth
Reduced site maintenance costs (time, resources)

Please note that website development and operational support are available as separate services and are not included in this service.

Who can use this service?

Departments

How do I request or access this service?

Contact the Computer Help Desk to request this service.

What is the cost for this service?

This service is free to units on campus. This includes:

Content management system site provisioning
Content management system administrator provisioning
Content management system maintenance and upgrades
User and role provisioning
Monthly classroom training sessions
Monthly drop-in training sessions

When is this service available?

This system will be accessible to anyone with a primary NetLink ID from anywhere on the Internet via a compatible web browser. Users will be able to access the Cascade CMS through MyPage at any time provided it is not during scheduled maintenance or an unplanned outage.

Supported web browsers include:

IE 6+ for Windows
Firefox 1.5+ for Windows, Mac, and Linux
Safari 3+
Google Chrome 8+

Every effort will be made to attend to urgent matters in a timely way given the operations environment of the moment.

How do I get help with this service?

The following support is available for this service:

Classroom training: Monthly classroom-based training will offered for content contributors. This training will cover the basics of creating pages, changing content, uploading images and media, and the process of putting the content on the production (live) website.
Classroom drop-in sessions: Monthly lunch-time training for users looking to solve specific issues or requesting specific assistance will be held. This training will allow users to work on their websites while receiving individual assistance. Advanced users and site administrators will be able to ask more technical questions.
Site development: University Systems will provide project-based service for the development of websites within the content management system. This support is available through the website development service.
Site administration: University Systems will provide operational support for the administration of sites. This support is available through the website operational support service.
On-site assistance: On-site assistance will be provided for basic editing and desktop application integration questions. This service will be provided through the department's technical support staff.