Production and Technical Support
Production and Technical Support unit exists to manage and continuously improve enterprise grade information systems in collaboration with business areas to further the mission of the University of Victoria.
Rizwan Bashir - Associate Director, Production and Technical Support
Overview
Production and Technical Support (PTS) unit
Responsibilities
Database Management: PTS is responsible for installation, configuration, upgrades, and ongoing management of the following
- Oracle
- SQL Server
- MySQL
- PostgreSQL
Application Management: PTS is responsible for managing and supporting 50+ vendor provided enterprise applications. Some examples include:
- ERP Modules: Student, Finance, HR, Student Aid, Document Management, Workflow
- Recruitment system
- UVic Mobile
- Timetable scheduling system
ONECard - Fundraising Management system
- Leaning Management system
- Parking system
- Cascade CMS
- Student Housing system
- Incident Management system
- Catering system
- Workforce Management system
- Residence Cleaning system
Operations
- Tier-2 and Tier-3 technical support for all vendor provided enterprise systems.
Hours
Production and Technical Support maintains on-site support Monday to Friday, 7:30 a.m. – 4:30 p.m. Outside of these hours, we are available to assist with problem resolution on a best-effort basis.