Contact University Systems

A Computer Help Desk consultant helping a student at our satellite location in the library.
A Computer Help Desk consultant helping a student at our satellite location in the library.

The University Systems Computer Help Desk is your primary point of contact for computing service and support at the University of Victoria. Contact us by completing the online service request form below or by

  • Email: helpdesk@uvic.ca
    • Mon. to Friday, 8:00 a.m. to 10:00 p.m.
    • Weekends, 10:00 a.m. to 10:00 p.m.
    • Stat holidays, 10:00 a.m. to 6:00 p.m.
  • Telephone: 250-721-7687 (Toll Free: 1-844-721-7687)
    • Monday to Friday, 8:00 a.m. to 10:00 p.m.
    • Weekends, 10:00 a.m. to 10:00 p.m.
    • Stat holidays, 10:00 a.m. to 6:00 p.m.
  • Twitter: @uvichelpdesk
    • Answered Monday to Friday, 8:00 a.m. to 4:30 p.m.

To report a major network emergency outside of operational hours, call 250-721-7687 for instructions.

Please tell us about the issue that you require assistance with.

Your name (*)
Email address (*)
Phone number
UVic status &
department
Building
Room
Issue summary (*)
Message (*)Please describe in detail your question/problem.
Include the text of any relevant error messages.

Please Note: University systems will make every effort to address your issue in a timely manner. However, there may be times where your request may need to be reprioritized due to other pending requests.

Privacy statement: The contact information collected in this form will only be used to contact you if you wish to get a response. No private information will ever be passed on to anyone else or used elsewhere.

University Systems

University Systems (SYST)

 Related departments: Computing Services , Academic and Admin Services , Network Services , UVic Online
Contact:
In person: By courier: By mail:
University Systems
University of Victoria
Clearihue Building C026
University Systems
University of Victoria
University Systems
3800 Finnerty Road
Clearihue Loading Ramp Rm. C070
Victoria, BC
V8W 2Y2
Canada
University Systems
University of Victoria
University Systems
PO Box 1700
STN CSC
Victoria, BC
V8W 2Y2
Canada
On internet:
Department website:
https://www.uvic.ca/systems
By phone:
Computer Help Desk:
250-721-7687
Group/Position Name Telephone Office E-mail
Computer Help Desk 250-721-7687 CLE A037 helpdesk@uvic.ca
Toll Free for Help Desk: 1-844-721-7687

Technology Solutions Centre (TSC)
Technology Solutions Centre (TSC) 250-853-3572 CLE C143 tsc@uvic.ca

UNIVERSITY SYSTEMS
General Office 250-472-5924 CLE C026 goadmin@uvic.ca
Administrative Assistant Ayaka Minato 250-721-8208 CLE C026 ayakaminato@uvic.ca
Finance Clerk Ivan Garcimartin Carmona 250-472-5777 CLE C026 igarcimartincarmona@uvic.ca
Systems Clerk Vacant CLE C026 systems@uvic.ca
Systems Clerk Siobhan Scanlan 250-721-8727 CLE C026 scscanla@uvic.ca
FAX 250-721-8778 CLE C026
AVP University Systems & Chief Information Officer Wency Lum 250-721-7649 CLE C026c wencylum@uvic.ca
Administrative Officer Trish Kearley 250-721-7646 CLE C026d trish@uvic.ca
Acting Senior Director, Academic and Administrative Services David Street 250-853-3191 CLE A111a dstreet@uvic.ca
Acting Chief Information Security Officer Eric van Wiltenburg 250-472-5204 CLE A008 vanwilt@uvic.ca
Director, Infrastructure Ron Kozsan 250-472-4825 CLE C139 rkozsan@uvic.ca
Director, UVic Online Garry Sagert 250-721-7692 CLE C040b gsagert@uvic.ca