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Crisis & emergency supports

When things get hard, know that you’re not alone. There are many supports and resources at UVic and in our community.

24-hour & crisis supports

Report an emergency

To report an emergency or assault, call 9-1-1 first, then contact Campus Security at 250-721-7599.
Service Phone

Campus security (available 24 hours a day)

  • On-campus safety or first-aid help
250-721-7599

Vancouver Island Crisis Line (available 24 hours a day)

  • Immediate support for someone in crisis or attempting suicide
1‑888‑494‑3888 (toll-free within Canada)

Crisis Response, Community-Led Team (available daily 7:30 a.m. - 12:30 a.m.)

  • Support for someone in crisis
250-818-2454

Poison Control Centre/BC Drug & Poison Information Centre

  • Support for suspected poisoning by a chemical, drug or other substance
1-800-567-8911 (toll-free)
604-682-5050

VSAC Sexual Assault Response Team

  • Immediate emotional support and informaiton to all genders 13+
  • Accompaniment to access emergency medical services as requested
1‑888‑494‑3888 (toll-free within Canada)
Request to speak to a VSAC Sexual Assault Support Worker in Victoria

KUU-US Crisis Line

  • Culturally safe support for Indigenous people throughout BC
1-800-588-8717 (toll-free)
250-723-4050

Trans Lifeline

  • Emotional and financial support to trans people in crisis
1-877-330-6466

Employee & Family Assistance Program

The confidential employee and family assistance program includes professional counselling, information and referral services. If you are experiencing an emergency or crisis, EFAP can also provide immediate counselling services.

Tel: 1-844-880-9142

Equity & Human Rights (EQHR)

Equity & Human Rights leads efforts at UVic to promote equity, fairness and inclusion in both employment and education. EQHR supports the university community by offering resources and response options for those affected by discrimination, harassment or sexualized violence. Services include voluntary resolution processes, human rights complaint investigations and educational programming.

UVic Sexualized Violence Resource Office

Located within EQHR, the Sexualized Violence Resource Office provides confidential, compassionate and non-judgmental support to any UVic community member impacted by sexualized violence. The office is the place to make a disclosure and seek a range of services, including personalized advice, education, coaching and referrals to additional support resources.

Human Resources

If you're experiencing health-related issues that make it difficult to work or to return to work, HR's Work Life Consultants are a great support. They are a resource for liaising with the medical community, interpreting medical information, ensuring appropriate accommodations and more. 

Plus, managers can reach out to their assigned HR Consultant for help with understanding HR policies, interpreting collective agreements, coaching and more.

Community resources

coolaid.org

Provides emergency shelters and transitional housing, as well as access to stabilizing services. 

Emergency shelters

Next Steps
2317 Dowler Pl
250-381-2159

Rock Bay Landing
535 Ellice St.
250-383-1951

Sandy Merriman House (for women)
101-749 Pandora Ave
250-480-1408

victoriahomelessness.ca

A listing of meals and food banks available in the Greater Victoria Area.

tapsbc.ca
250-361-3521

Legal advocacy, support with income assistance, disability matters, residential tenancy disputes, employment standards complaints

foundrybc.ca/victoria
250-383-3552

Wellness resources for people ages 12-24, including physical and mental health care, gender affirming care, substance use supports, social services, peer support.

healingincolour.com

Connects BIPOC individuals with a BIPOC therapist in their community.

enh.bc.ca
250-360-0644

Mental health and supportive counselling for adults and youth

citizenscounselling.com
250-384-9934

Affordable, accessible counselling to adult residents of Greater Victoria.

viccir.org
778-404-1777

Counselling supports for individuals, couples and family. 

info@sniwwoc.ca
250-277-2545

Building connection and community, providing access to healthcare and community resources. 

vnfc.ca
250-384-3211

Support for all Indigenous people living in southern Vancouver Island. Mental health & addictions counselling, mental health liaison, physical health support, family programming

vsac.ca
250-383-3232

Counselling supports for women and all transgender survivors of sexual assault and childhood sexual abuse.

transitionhouse.net
250-385-6611

Support and information for women who are either experiencing abuse or have experienced abuse in the past. 

safersexwork.ca
250-388-5325

Outreach, harm reduction and education services for people in the sex industry.

menstrauma.com
250-381-6367

Supports and resources for men*: Cis, Gay, Bisexual, Trans, Non-Binary, 2spirit, gender fluid+ who have experienced emotional, physical or sexual trauma.

drcvictoria.com
250-595-0044

Supports and programs for people with disabilities to increase independent living and integration in all aspects of community.

substance.uvic.ca

Free and confidential drug checking to determine a sample's main active ingredients, fillers, unexpected drugs and the presence of fentanyl.