Employee and family assistance program
EFAP is a confidential program that includes professional counselling, information and referral services.
Get the help you need, anytime, anywhere. Phone 1-844-880-9142.
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All of us, on a daily basis, juggle different areas of our lives: work, children, partners, hobbies. Sometimes we all need a little help to get us through the challenges of daily life.
UVic staff and faculty and dependents can find support through our employee and family assistance program (EFAP). This program is designed to provide information, advice and support as you navigate many of life’s challenges and milestones. EFAP is a confidential program that includes professional counselling, information and referral services. UVic’s EFAP provider, LifeWorks, is committed to equity, dignity and inclusion. LifeWorks employs counsellors who have experience supporting people from a diverse range of cultural backgrounds, including First Nations, Inuit and Métis communities.
EFAP is a confidential program that includes professional counselling, information and referral services.
Solutions for your work, health and life
Our EFAP service catalogue includes a number of programs to support you through the challenges of daily life. Topics include:
- Achieve well-being
- Manage relationships and family
- Deal with workplace challenges
- Tackle Addictions
- Find child and elder care resources
- Get legal advice
- Receive financial guidance
- Improve nutrition
- Focus on your physical health
How do I access EFAP?
Access EFAP by phone, web or mobile app. For telephone, e-counselling and in-person counselling: 1-844-880-9142.
What to expect when phoning for EFAP services
Select one of the following options:
-
- Option 1 for individual urgent or crisis assistance
- Option 2 for standard appointment booking or re-booking
- Option 3 for Critical Incident Response (Groups)
- You will be asked a series of questions for the purposes of matching your situation to the right service and security/privacy assurance (such as your mother’s maiden name or date of birth)
- For safety reasons, every caller will be asked a question assessing the possible risk of harm to themselves or others at the beginning of the call
- You will be emailed an intake questionnaire. Once completed, return to LifeWorks and call to schedule an appointment.
Please note: the range of choices and/or the timeliness of these choices may be affected by the nature of the counselling issue, your location, the scheduling availability of the caller, and other caller preferences.
- Employee and family wellness program
- Online health and wellness tools
- Email a counsellor
- Telephonic counselling
- Chat with a counsellor
- Get started online
- Microsite
- Get the App
What is the cost?
This is a 100 per cent employer covered benefit for eligible employees and their dependents.
The EFAP benefit covers the cost of short-term counseling sessions. If longer term or more specialized counseling is required, you will be referred to a community resource that you can afford.
For further details, please contact the Benefits Office or LifeWorks.