Select RECALL when the item you want is checked out to somebody else.

Select RETRIEVE when the item is not checked out and you want it retrieved and held for you.

Recall and ReTrieve are delivered to the library you choose.

Log in to My Library Account to see your active requests.

Recall/ReTrieve an item

  1. Search for your item in the catalogue. If the item is "checked out" or "renewed", it can be recalled.
  2. Click on Recall/ReTrieve in the actions bar on the right and log in.

    Retirees and alumni, please note that you will need a barcode number from your card. Contact the main loan desk (250-721-8230, ) to get your barcode number.
  3. Select Recall when the item is checked out to somebody else. Select ReTrieve when the item is not checked out.
  4. Choose a pick-up location of Main library, Law library or Curriculum library. The item will be delivered to the library you choose.
  5. Click submit.
  6. Email notification will be sent informing you when your item is available for pick-up. Your item(s) will be held for 1 week.

Help! My Recall/ReTrieve didn't work

  • Is the item checked out?  If not, select ReTrieve instead.
  • The item may be checked out to you. Login to My Library Account to see your checked out items.
  • The item may not be able to be recalled or retrieved. Items with a loan period of less than 2 weeks can't be recalled or retrieved, including reserve items, reference items, M&M films and videos.
  • There are outstanding fines on your account. Login to My Library Account to see your fines.
  • You have placed more than 30 Recalls or more than 10 ReTrieves. You can only place 30 recalls at one time, or 10 retrieves at one time.
  • I'm still not sure why I can't Recall/ReTrieve the item. If none of these reasons apply, please contact the main loan desk (250-721-8230 or ) for help.

Our Recall policy

  • All borrowers are guaranteed a seven-day loan period on regular items before the item may be recalled.
  • We'll send you an email notification with the new due date when an item is recalled.
  • Recalls may be issued whenever the library is open, whether or not the university is in session. This includes, but is not limited to, reading break and December winter closure. We strongly advise that you return any items that may be recalled before leaving campus for holidays, conferences or any other reason.
  • Overdue recall fines accrue at $2.00 per day.
  • If an overdue recall fine reaches $20.00, the item will be considered lost. Replacement and processing charges will be added to your account.