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Ways to contact us

The International Centre for Students (ICS) is located in the Jamie Cassels Centre, room B202d.

Our regular office hours are Monday to Friday, 9 a.m. to 4:30 p.m. (Pacific Time). 

  • if you are on campus, you can visit our office in person; no appointment necessary
  • you can also reach us by phone at +1-250-721-6361 or by email at

Please note:

Immigration drop-in advising

International student advisers (ISAs) are available to answer quick immigration questions Monday to Friday from 2-4 p.m. (Pacific Time), except during holidays or office closures. 

How to access drop-in advising

Students meet with an ISA on a first-come, first-served basis via Microsoft Teams, phone or in person. To meet with an ISA for a short, same-day appointment:

Via phone or Microsoft Teams

In person 

  • visit the International Centre for Students (Jamie Cassels Centre, room B202d) starting at 1:30 p.m. (Pacific Time)

Prepare for your drop-in meeting

Make sure you have the following information ready:

  • student number (V#) or UVic ONECard
  • original or copy of your Canadian temporary resident documents (e.g., study permit, work permit, temporary resident visa) and passport
  • any other relevant documents you have that may be needed for the consultation
  • your list of questions

Note: Our ISAs cannot complete your immigration applications for you or advise on permanent residence (PR) programs. Students seeking immigration representation or PR consultations should consider hiring an authorized immigration representative.

Exchange program advising

The Exchange team coordinates and supports student exchanges, incoming and outgoing, for undergraduate and graduate students in the Faculties of Fine Arts, Humanities, Science and Social Sciences, with over 70 partner universities in 20 countries around the world. 

Exchange advisers are available to support and guide prospective and current exchange students on a first come, first-served basis.

To schedule an in-person or online advising appointment, please email or phone us at +1-250-721-6361. 

You can also visit the International Centre for Students (Jamie Cassels Centre, room B202d) between 9am and 4:30pm. Drop-in advising cannot be guaranteed and is based on advisers' availability. 

Global Community

 The UVic Global Community (GC) initiative provides opportunities and creates space for international and domestic students, staff and faculty to share perspectives, celebrate diversity, foster intercultural connections and cultivate an inclusive and globally-minded campus. To learn more about our programs, check out our website and join upcoming events and activities

Global Community advisers are available to check-in with program volunteers and students by appointment. To schedule an in-person or online appointment, please email  

Connect by email

When emailing us, be sure to use the email address on your UVic student record and include the following:

  • your student number and full name
  • your country of citizenship, study permit expiry, passport expiry
  • where you are currently residing (in Canada or elsewhere)
  • a full list of your questions

CICC licensee obligations and complaints process

As Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs), UVic International Student Advisers are regulated by the College of Immigration and Citizenship Consultants (CICC). As such, they are subject to the Code of Professional Conduct for College of Immigration and Citizenship Consultants Licensees, but the obligations set out in sections 23 (requirement to enter into a written consultation agreement) and 24 (requirement to enter into a written service agreement) do not apply.

The College reviews, investigates, and resolves complaints about RCICs and RISIAs who may have:

  • Failed to comply with the Code of Professional Conduct
  • Been incompetent

For more information on the College’s complaints process, visit the College of Immigration and Citizenship Consultants website.

UVic complaints process

If you would like to make a complaint to the University of Victoria about the services you have received from the International Centre for Students (ICS), please contact the ICS Associate Director at

You may also seek support through the following channels: