Teams Phone

You can control unanswered call behaviour from the Calls app in your Teams client. Incoming calls can be directed straight to voicemail by selecting forward to voicemail.

1. In Microsoft Teams, select Calls in the app bar.
2. At the bottom of the Calls app, there are some settings options. Click the Forwarding button to open More Settings.
3. You can set forwarding options under the Call answering rules section.

You can also customize other call options, like how incoming calls are handled when you're already in another call. You can choose to:

• let them ring through
• play a busy signal
• redirect to another number

Cloud voicemail is for people using Microsoft Teams Phones. All your voicemail messages and missed call notifications will go to your UVic email inbox. You won’t be able to access your voicemail through a physical handset.

Microsoft Support has guides to how to configure your voicemail, including setting greetings and call forwarding options.

You can set voicemail greetings and out of office messages in the Configure voicemail panel. Any recorded greetings you set in the old voicemail system will automatically carry over to Cloud voicemail when you switch.

1. In Microsoft Teams, select Calls app in the left-hand menu bar.
2. At the bottom of the Calls app, there are some settings options. Click the Forwarding button to open More Settings.
3. Click on the Configure voicemail button.

You can record greetings or use the text-to-speech greeting option. Recorded greetings override text-to-speech ones, so you'll have to delete the recorded one to use the feature.

We recommend using a Teams-certified headset or speakerphone. Non-certified devices may cause disconnections and other glitches.

You can buy standard Teams-certified USB headsets and speakerphones from the Microserve eStore or look at Microsoft's Teams devices list for other options.

Teams Phone may be ideal for you if you:

• use Microsoft Teams regularly
• have a computer headset or speakerphone device
• don't share a UVic local number with anyone else
  • If you do share a local, contact us about getting your own local phone number.
• work remotely
• work from multiple workspaces on campus

Teams Phone isn’t a replacement for the existing campus telephone system and may not meet your needs. Teams Phone is not available for:

• areas that need a physical telephone handset for safety reasons (like labs or workshop environments)
• users who need assistive technologies (hearing aids, stutter tone, etc)
• offices with phone numbers shared between multiple people
• phones in public spaces like meeting rooms
• departments that use multi-line phones, calling tree features or Cisco Jabber softphones

• Teams Phone’s interface relies heavily on icons, labels and other visual elements on-screen.
• There are keyboard shortcuts for many common functions but not all.
• Since it's a cross-platform app, you can use any screen reader with Teams.

• Teams can provide live captions for phone calls. They are machine generated, but are accurate enough for many purposes.
• Headphones or a Bluetooth/wireless audio connection from hearing aids to the computer work well.
• Teams Phone may not work well if you use hearing aids with a telecoil feature to listen on a handset.

• Teams Phone’s voice recognition for captions and transcription may not work well if you have a speech impairment.
• Teams Phone may not work well if you rely on assistive voice technology.

• Teams Phone is a more complex system to use than a handset.
• UVic’s Teams Phone works as an app on a mobile device or computer. If you need a tactile interface or physical handset, you should continue using a Cisco handset.
• Teams Phone isn’t limited to a single physical location. It works on mobile devices and computers where your UVic Microsoft 365 account is signed in to Microsoft Teams.