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Learning & Teaching Innovation

Support services

Student support

We offer a range of resources and support for undergraduate and graduate students to excel in their studies. 

  • The Academic Skills Centre (ASC) supports reading, writing, speaking, understanding academic expectations and other aspects of academic communication
  • The Math & Stats Assistance Centre (MSAC) offers collaborative study spaces where students can work on their 100- and 200-level math & stats courses 
  • UVicLearn is an online resource for UVic students to support the development of learning skills and habits for academic success

Instructor support

We offer scheduled consultations with learning designers and educational technology strategists to support new or revised courses, including guidance on selective effective learning technologies for course activities and assessments.

Book a consultation

Need immediate help?

Come to our drop-in virtual live-support for short questions and just-in-time help. Hours are from 10am-12pm, Monday to Friday (closed holidays). 

Access live support (Zoom)

Curriculum planning and development

Considering renewing your curriculum or creating a new course or program? Our curriculum developers partner with you to develop, map, and align learning experiences that are clear, engaging, and inclusive. Meet with a curriculum developer.

Request training

Connect with us if you would like a workshop tailored to your department or group. We offer bespoke training on accessibility, academic integrity, GenAI and the 5Rs, and other topics. We also offer workshops and support to support your students.

Service level agreements

We partner on projects beyond credit courses, including non-credit courses, training modules, and specialized programs. Through a Service Level Agreement (SLA), project scope, roles, timelines, and expectations are clearly defined. Services may include project planning, course or program design, content editing, enrollment support, and learning technology integration. Projects begin with a complimentary consultation and needs analysis, with services typically billed at approximately $75 per hour. Contact us to arrange a complimentary consultation and needs analysis.

 Frequently asked questions

An SLA is typically required for UVic staff, units, or teams developing non‑credit training, courses, or programs who need complex instructional design, development, or learning technology support from LTI.

Usually no. General consultation and support for credit‑based courses is part of LTI’s mandate and does not require an SLA. An SLA may be needed if support goes beyond consultation and involves significant development work.

Examples include full course or program design, major course revisions, content development, enrollment and large‑scale learner management, and integration or configuration of UVic learning technologies for non‑credit offerings.