Maintenance

Routine maintenance

Much of the maintenance we do is planned proactively based on:

• health and safety requirements (like fire system testing)
• the lifespan of components (like lights and air filters)
• data from sensors and automated systems
• reports from Facilities Management staff doing routine work

Request maintenance

Create a new request in FMIS. In the form, choose:

• Location: the building, floor and room or space where maintenance is required
• Type: typically Repair or Adjust
• Sub type: pick whatever is most appropriate

Report a maintenance issue

If you don't have access to FMIS, you can report an issue on the web. Outside of our office hours, report emergencies (like flooding or an electrical hazard) to Campus Security at 250-721-7599.

Discretionary & project work

Departments can hire us for additional maintenance and improvements in office spaces, meeting rooms, labs and restricted classrooms.

Note that complex improvements and renovations that require planning and purchasing are handled by the interiors team rather than Maintenance and Operations.

Request discretionary maintenance

To request discretionary maintenance and improvements, create a new request using FMIS. In the form, choose:

• Location: the building, floor and room or space where maintenance is required
• Type: typically Repair, Adjust, or Install / Uninstall
• Sub type: pick whatever is most appropriate

Locks

Our lock shop:

• keeps an inventory of UVic-owned locks and keys
• installs, repairs, maintains and rekeys locks
• cuts keys for UVic-owned locks
• installs and maintains electronic door access systems

Request lock or electronic access system repairs

To request repairs to a lock, create a new request using FMIS. In the form, choose:

• Location: the building, floor and room or space where maintenance is required
• Type: typically Repair, Adjust, or Install / Uninstall
• Sub type: pick whatever is most appropriate

Request new keys or lock changes

Only designated department staff can request new keys or lock changes. Not everyone who has access to FMIS has access to these requests. Read our guide for help using the new key and lock change forms.

Elevators

We proactively coordinate testing, inspections and maintenance for elevators to make sure they're safe and functional. We'll post physical and online notices whenever an elevator is out of service for maintenance.

If you or someone else gets stuck in an elevator, call Campus Security at 250-721-7599 right away. Every elevator car has an emergency phone that you can use if you're stuck without cell service.

If an elevator isn't working but nobody is stuck inside, create a FMIS request or report it online. If you can, tell us the elevator number, which you can find posted outside of each elevator.

Report a problem with an elevator