Contact University Systems

A Computer Help Desk consultant helping a student at our satellite location in the library.
A Computer Help Desk consultant helping a student at our satellite location in the library.

The University Systems Computer Help Desk is your primary point of contact for computing service and support at the University of Victoria. Contact us by completing the online service request form below or by:

  • Email: helpdesk@uvic.ca
  • Telephone: 250-721-7687 (Toll Free North America: 1-844-721-7687)

Visit us in-person

  • The Main Computer Help Desk in Clearihue A037
    • Monday through Friday - 8am to 6pm
  • The Technology Solutions Centre in Clearihue C143
    • Monday through Friday - 9am to 4pm
  • Or one of our Computer lab locations in Clearihue, the Business & Economics building, or Human & Social Development building.

Please tell us about the issue that you require assistance with.

Your name (*)
Email address (*)
Phone number
UVic status &
department
Building
Room
Issue summary (*)
Message (*)Please describe in detail your question/problem.
Include the text of any relevant error messages.

Please Note: University systems will make every effort to address your issue in a timely manner. However, there may be times where your request may need to be reprioritized due to other pending requests.

Privacy statement: The contact information collected in this form will only be used to contact you if you wish to get a response. No private information will ever be passed on to anyone else or used elsewhere.

Academic Services & Administrative Services

Academic Services & Administrative Services (ACSV)

 Related departments: University Systems , Computing Services , Network Services , UVic Online
Contact:
In person: By courier: By mail:
Academic Services & Administrative Services
University of Victoria
Clearihue Building
Academic Services & Administrative Services
University Systems
University of Victoria
3800 Finnerty Road
Clearihue Loading Ramp Rm. C070
Victoria, BC
V8W 2Y2
Canada
Academic Services & Administrative Services
University Systems
University of Victoria
PO Box 1700
STN CSC
Victoria, BC
V8W 2Y2
Canada
On internet:
Group/Position Name Telephone Office E-mail
Acting Senior Director, Academic & Admin Services David Street 250-853-3191 CLE A111a dstreet@uvic.ca
Acting Chief Information Security Officer Eric van Wiltenburg 250-472-5204 CLE A008 vanwilt@uvic.ca
Assistant to Senior Director Vacant 250-472-5677 CLE C026 systems@uvic.ca
Associate Director, Client Technologies Lance Grant 250-721-6399 CLE A019 lancelot@uvic.ca
Associate Director, Desktop Support Services David Street 250-853-3191 CLE A111a dstreet@uvic.ca
Associate Director, Service Management Marcus Greenshields 250-721-7228 CLE A107a mgreens@uvic.ca
Associate Director, Information Security Office Eric van Wiltenburg 250-472-5204 CLE A008 vanwilt@uvic.ca

Computer Help Desk

Computer Help Desk 250-721-7687 CLE A005 helpdesk@uvic.ca
Computer-Assisted Language Learning Facility 250-721-8959 CLE A041
CLE Student Comp Facility (Upper) 250-721-7684 CLE A111
CLE Student Comp Facility (Lower) 250-721-6145 CLE A015
BEC Student Comp Facility 250-721-8910 BEC 165
HSD Student Comp Facility 250-721-6392 HSD A140

Technology Solutions Centre (TSC)
Technology Solutions Centre 250-853-3572 CLE C143 tsc@uvic.ca
Acting Chief Information Security Officer Eric van Wiltenburg 250-472-5204 CLE A008 vanwilt@uvic.ca