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University Systems makes every effort to inform the university community of any issues affecting the services that we offer. Messages regarding planned maintenance or unexpected outages of our services are shown below.

View archived Informed messages at the Computer Help Desk website, as well as customized display and subscription options.

CourseSpaces Shell Creation Issue

Posted on December 05, 2019 at 06:30:20 pm by kdiether@uvic.ca
Effective date: December 05, 2019 at 06:16:00 pm(4 days ago)

Effective 4 days ago: CourseSpaces is currently experiencing an issue with course shell creation. Please contact coursespaces@uvic.ca if you are experiencing this issue or have any questions.

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Kelly Diether
Technology Integrated Learning
tilhelp@uvic.ca


Symantec Endpoint Protection client update

Posted on December 06, 2019 at 04:05:13 pm by atfinlay@uvic.ca
Effective date: December 11, 2019 at 11:00:00 pm(1 day from now)

Effective 1 day from now: Symantec Endpoint Protection (SEP) clients in supported areas will be updated to correct a number of compatibility and security issues. Clients will be prompted to restart their workstations after the update is complete.

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Computer Help Desk
University of Victoria
250-721-7687
helpdesk@uvic.ca


Maintenance of Power Distribution Cabinet (PDC) 5A in EDC2

Posted on December 06, 2019 at 09:20:53 pm by jfoxgord@uvic.ca
Effective date: December 10, 2019 at 03:00:00 pm(11 hours from now)

Effective 11 hours from now: We will be adding additional capacity to PDC5A; this will require an outage of PDC5A on Tue Dec 10th.

Outage PDC5A: Tues Dec 10th
Down: PDC5A : 7:30AM
Up: PDC5A : 4:30PM

We are taking preventative steps so there are no impacts on services during this outage window.



--
John Foxgord
Data Centre Services
University Systems


Maintenance of Power Distribution Cabinet (PDC) 5B in EDC2

Posted on December 06, 2019 at 09:25:01 pm by jfoxgord@uvic.ca
Effective date: December 11, 2019 at 03:00:00 pm(1 day from now)

Effective 1 day from now: We will be adding additional capacity to PDC5B; this will require an outage of PDC5B on Wed Dec 11th.

Outage PDC5B: Wed Dec 11th
Down: PDC5B : 7:30AM
Up: PDC5B : 4:30PM

We are taking preventative steps so there are no impacts on services during this outage window.

--
John Foxgord
Data Centre Services
University Systems


CourseSpaces Slowness

Posted on December 09, 2019 at 08:26:47 pm by craigs@uvic.ca
Effective date: December 09, 2019 at 08:19:00 pm(7 hours ago)

Effective 7 hours ago: End of term is a busy time in CourseSpaces. A small number of people have reported experiencing slow load times. If you experience difficulties, please contact coursespaces@uvic.ca.

--
Craig Scharien
Technology Integrated Learning