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University Systems makes every effort to inform the university community of any issues affecting the services that we offer. Messages regarding planned maintenance or unexpected outages of our services are shown below.

Archived Informed messages are available here at the Computer Help Desk website, as well as customized display and subscription options.

EDC2 will be transferred to raw hydro

Posted on June 17, 2016 at 04:24:37 pm by jfoxgord@uvic.ca
Effective date: June 24, 2016 at 05:00:00 pm(3 hours ago)

Effective 3 hours ago: 19:30 - EDC2 has transitioned back to UPS power; no further power transitions this weekend

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17:35 - EDC2 has transitioned to raw hydro

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In response to an event with our UPS system on June 1st our UPS Technician will be onsite Friday June 24th at 5pm to add some monitoring equipment to our UPS infrastructure. This procedure will require a temporary transfer to raw hydro. If the procedure is not completed on the 24th we will transition to raw hydro again on the morning of Jun 25th, likely after 9am.


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John Foxgord
Data Centre Services
University Systems


NETS: Informacast Paging server software patch install - 7:30 AM June 24

Posted on June 24, 2016 at 07:24:27 am by frostm@uvic.ca
Effective date: June 24, 2016 at 07:23:00 am(13 hours ago)

Effective 13 hours ago: ***** Work Completed *****


Network services will be installing a system update patch on the Informacast paging server, work will be completed by 8 AM.



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Network Services


FAST Unavailable June 25th

Posted on June 24, 2016 at 11:22:32 am by shayward@uvic.ca
Effective date: June 25, 2016 at 08:00:00 am(11 hours from now)

Effective 11 hours from now: Due to scheduled maintenance, the FAST system will be unavailable on Saturday June 25, 2016


UVic MyPage is currently unavailable

Posted on June 24, 2016 at 11:46:05 am by dbakken@uvic.ca
Effective date: June 24, 2016 at 11:44:00 am(8 hours ago)

Effective 8 hours ago: The issue with CAS SSO has been resolved. MyPage is available again. Please contact helpdesk@uvic.ca if you note any lingering issues. The Computer Help Desk has received multiple reports that UVic MyPage at www.uvic.ca is unavailable. System administrators are aware of the issue and are working on a solution. This post will be updated when the issue is fixed.

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Computer Help Desk
University of Victoria
Clearihue A004
250-721-7687
helpdesk@uvic.ca


Issues with CAS, investigating

Posted on June 24, 2016 at 11:52:24 am by jcastor@uvic.ca
Effective date: June 24, 2016 at 11:51:00 am(8 hours ago)

Effective 8 hours ago: *Update* This is now resolved, please report any issues to ptsadmin@uvic.ca *Update*

There is an issue with CAS SSO currently, administrators are currently investigating.

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Jason Castor
PTS
ptsadmin@uvic.ca


Issues logging into uPortal

Posted on June 24, 2016 at 01:02:43 pm by jcastor@uvic.ca
Effective date: June 24, 2016 at 01:02:00 pm(7 hours ago)

Effective 7 hours ago: *Restarting MyPage now, users may need to re-initiate their sessions* This is complete, but CAS is experiencing issues again. Update to informed shortly

There may have been issues caused by the CAS problems earlier in the day, I am investigating and will have an update shortly.

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Jason Castor
PTS
ptsadmin@uvic.ca


CAS Single Sign on UVic MyPage

Posted on June 24, 2016 at 01:05:15 pm by dbakken@uvic.ca
Effective date: June 24, 2016 at 01:03:00 pm(7 hours ago)

Effective 7 hours ago: Single Sign On to UVic is experiencing issues again. This post will remain open until a solution is reached. Apologies for the inconvenience.

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Computer Help Desk
University of Victoria
Clearihue A004
250-721-7687
helpdesk@uvic.ca


CAS Issues, restart coming

Posted on June 24, 2016 at 01:15:43 pm by jcastor@uvic.ca
Effective date: June 24, 2016 at 01:15:00 pm(7 hours ago)

Effective 7 hours ago: *Update* I have reverted to the last stable version of CAS, services should be fully available again, users may need to re-initiate their sessions *Update*

There are continued CAS issues occurring. I am going to revert the version, there will be an update shortly.

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Jason Castor
PTS
ptsadmin@uvic.ca


CAS Intermittent Issues

Posted on June 24, 2016 at 02:51:38 pm by jcastor@uvic.ca
Effective date: June 24, 2016 at 02:51:00 pm(5 hours ago)

Effective 5 hours ago: *Update* CAS seems to have stabilized for now, please report any issues to ptsadmin@uvic.ca *Update*

We are still experiencing issues with CAS. We are investigating.

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Jason Castor
PTS
ptsadmin@uvic.ca