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University Systems makes every effort to inform the university community of any issues affecting the services that we offer. Messages regarding planned maintenance or unexpected outages of our services are shown below.

Archived Informed messages are available here at the Computer Help Desk website, as well as customized display and subscription options.

NETS: Outage: New UPS install in LIB 017 - 7:15 AM on April 26 2017

Posted on April 24, 2017 at 10:45:00 am by frostm@uvic.ca
Effective date: April 26, 2017 at 07:15:00 am(19 hours from now)

Effective 19 hours from now: Network Services will be moving aggregate switches and voice gateways over to a new UPS system in LIB 017. The building will experience an outage while the aggregate switches reboot. All network (voice, wired, wireless) will be down while the switches reboot.

Work will be completed by 7:45 AM.


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Network Services


EDC1 NetApp updates

Posted on April 24, 2017 at 10:52:39 am by ekolb@uvic.ca
Effective date: April 25, 2017 at 05:00:00 pm(5 hours from now)

Effective 5 hours from now: We will be applying OS/firmware updates to the EDC1 NetApp (disk7) cluster. Not impact is expected. Time to completion is approximately 2 hours.

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Data Centre Services - University Systems
University of Victoria


EDC2 NetApp updates

Posted on April 24, 2017 at 11:12:55 am by ekolb@uvic.ca
Effective date: April 29, 2017 at 07:00:00 am(3 days from now)

Effective 3 days from now: We will be applying OS/firmware updates to the EDC2 NetApp (disk14) cluster. Time to completion is approximately 3 hours.

During the upgrade, CIFS clients (home.uvic.ca & *.storage.uvic.ca) may experience a very brief interruption in service. To minimize the possibility of losing work in progress, save your work often or avoid using the service during the update window. If you do experience a brief interruption, Windows clients should reconnect automatically but MacOS clients may need to reconnect manually.

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Data Centre Services - University Systems
University of Victoria


Complete. Jonas POS Unavailable Mon 24-Apr-2017 10:30-11:30pm

Posted on April 24, 2017 at 12:49:58 pm by jtunnell@uvic.ca
Effective date: April 24, 2017 at 10:30:00 pm(12 hours ago)

Effective 12 hours ago: Update: Maintenance complete, 11:20pm

Greetings,

The Jonas POS system will be unavailable from 10:30pm until 11:30pm on Monday April 24th in order to complete required maintenance.

This message will be updated when complete.

Thank you,

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Judson B. Tunnell
Production and Technical Support
University Systems
ptsadmin@uvic.ca


Complete. FileMaker 5.5 Server Pollock Unavailable 10-11pm Mon 25-Apr-2017

Posted on April 24, 2017 at 12:51:33 pm by jtunnell@uvic.ca
Effective date: April 24, 2017 at 10:00:00 pm(13 hours ago)

Effective 13 hours ago: Update: Maintenance complete, 10:30pm

Greetings,

The FileMaker 5.5 server Pollock (used to be Azalea) will be unavailable from 10-11pm on Monday April 25th in order to complete required maintenance.

This message will be updated when complete.

Thank you,

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Judson B. Tunnell
Production and Technical Support
University Systems
ptsadmin@uvic.ca


NETS: Phone VLAN updates in LIB and MCL at 7:15 AM on April 25, 2017

Posted on April 24, 2017 at 01:54:00 pm by frostm@uvic.ca
Effective date: April 25, 2017 at 07:15:00 am(4 hours ago)

Effective 4 hours ago: ***** Work Completed *****

Network services is updating the VOIP VLAN configuration for network switches in LIB and MCL at 7:15 AM on April 25, 2017.

Phones will momentarily reset while their configuration is updated. Network ports will momentarily reset as the new VOIP VLAN is applied.

Work will be completed by 8 AM.



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Network Services


Firewall maintenance - GEOG and PSYC

Posted on April 24, 2017 at 02:59:17 pm by tsteeves@uvic.ca
Effective date: April 25, 2017 at 07:30:00 am(3 hours ago)

Effective 3 hours ago: The following maintenance was completed successfully.

***************************************************

Maintenance for the GEOG and PSYC firewalls will take place between 07:30 and 08:30. There will be a brief interruption of service approx. 1 min each.

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UVic Network Services


Firewall maintenance - GEOG and PSYC

Posted on April 24, 2017 at 02:59:17 pm by tsteeves@uvic.ca
Effective date: April 25, 2017 at 07:30:00 am(3 hours ago)

Effective 3 hours ago: Maintenance for the GEOG and PSYC firewalls will take place between 07:30 and 08:30. There will be a brief interruption of service approx. 1 min each.

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UVic Network Services


Complete. BDMS Xtender FASTWX Restarting

Posted on April 24, 2017 at 11:23:03 pm by jtunnell@uvic.ca
Effective date: April 24, 2017 at 11:21:00 pm(11 hours ago)

Effective 11 hours ago: Update: Maintenance complete, 12:09am

Greetings,

We need to restart FASTWX for BDMS Xtender. The rest of BDMS Xtender will continue to function during the restart of FASTWX.

This message will be updated when complete.

Thank you,

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Judson B. Tunnell
Production and Technical Support
University Systems
ptsadmin@uvic.ca


CourseSpaces Upgrade April 26th 0630-0830

Posted on April 25, 2017 at 09:14:00 am by mclellan@uvic.ca
Effective date: April 25, 2017 at 09:20:00 am(1 hour ago)

Effective 1 hour ago: CourseSpaces will be upgraded on Wednesday, April 26th between 6:30 and 8:30 am. During this time, CourseSpaces will be unavailable. To prevent work loss, please save and exit CourseSpaces before the upgrade time.

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Kyle McLellan
Technology Integrated Learning


Brief outage of Banner INB

Posted on April 25, 2017 at 10:18:26 am by gibbings@uvic.ca
Effective date: May 02, 2017 at 06:00:00 pm(7 days from now)

Effective 7 days from now: There will be a short outage of Banner INB at 6pm on Tuesday May 2nd to apply a configuration change to the server. This outage is expected to last less than five minutes.

The database and self service banner are unaffected by this outage, and will remain accessible throughout.

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Corey Gibbings
Database Administrator


Fine Arts Firewall maintenance - Thursday 27th @ 5pm.

Posted on April 25, 2017 at 10:23:44 am by dbroome@uvic.ca
Effective date: April 27, 2017 at 05:00:00 pm(2 days from now)

Effective 2 days from now: Hello,

There will be an upgrade to the Fine Arts Networks Firewall on Thursday at 5 pm.

There will be a brief interruption of service at this time. The outage will be brief and should not effect open files. Out of caution please save or close documents that are network based at this time.

Please advise fineadmn@uvic.ca if there are any immediate issues experienced following this.

Dave,

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David Broome dbroome@uvic.ca tel 250.721-6307
Sr. Programmer Analyst, FineArts cel 250.360-7606
University of Victoria FIA 221 fax 250.721-7748