Contact University Systems

A Computer Help Desk consultant helping a student at our satellite location in the library.
A Computer Help Desk consultant helping a student at our satellite location in the library.

The University Systems Computer Help Desk is your primary point of contact for computing service and support at the University of Victoria. Contact us by completing the online service request form below or by

  • Email: helpdesk@uvic.ca
    • Mon. to Friday, 8:00 a.m. to 10:00 p.m.
    • Weekends, 10:00 a.m. to 10:00 p.m.
    • Stat holidays, 10:00 a.m. to 6:00 p.m.
  • Telephone: 250-721-7687 (Toll Free: 1-844-721-7687)
    • Monday to Friday, 8:00 a.m. to 10:00 p.m.
    • Weekends, 10:00 a.m. to 10:00 p.m.
    • Stat holidays, 10:00 a.m. to 6:00 p.m.
  • Fax: 250-721-8778
  • Twitter: @uvichelpdesk
    • Answered Monday to Friday, 8:00 a.m. to 4:30 p.m.

During operational hours, feel free to visit the Computer Help Desk in person at one of our many sites across campus. 

To report a major network emergency outside of operational hours, call 250-721-7687 for instructions.

Please tell us about the issue that you require assistance with.

Your name (*)
Email address (*)
Phone number
UVic status &
department
Building
Room
Issue summary (*)
Message (*)Please describe in detail your question/problem.
Include the text of any relevant error messages.

Please Note: University systems will make every effort to address your issue in a timely manner. However, there may be times where your request may need to be reprioritized due to other pending requests.

Privacy statement: The contact information collected in this form will only be used to contact you if you wish to get a response. No private information will ever be passed on to anyone else or used elsewhere.

Academic Services & Administrative Services

Academic Services & Administrative Services

Related departments: University Systems , Computing Services , Network Services , UVic Online
Contact:
Academic Services & Administrative Services
University of Victoria
Clearihue Building
3800 Finnerty Road (Ring Road)
Victoria, BC
V8P 5C2
Campus Map
Academic Services & Administrative Services
University Systems
University of Victoria
3800 Finnerty Road
Clearihue Loading Ramp Rm. C070
Victoria, BC
V8W 2Y2
Canada
Academic Services & Administrative Services
University Systems
University of Victoria
PO Box 1700
STN CSC
Victoria, BC
V8W 2Y2
Canada
On internet:
Group/Position Name Telephone Office E-mail
Director, Academic & Admin Services Nav Bassi 250-472-5924 CLE C012 navbassi@uvic.ca
Assistant to Director Skye Champagne 250-472-5924 CLE C040 swilk@uvic.ca
Manager, Client Technologies Lance Grant 250-721-6399 CLE A019 lancelot@uvic.ca
Manager, Desktop Support Services David Street 250-853-3191 CLE A111a dstreet@uvic.ca
Manager, Help Desk Marcus Greenshields 250-721-7228 CLE A107a mgreens@uvic.ca
Project Management Process Manager Chandra Beaveridge 250-472-4842 CLE C025 cvb@uvic.ca
Manager, General Office Trish Kearley 250-721-7646 CLE C026d trish@uvic.ca

Computer Help Desk

Computer Help Desk 250-721-7687 CLE A005 helpdesk@uvic.ca
Computer-Assisted Language Learning Facility 250-721-8959 CLE A041
CLE Student Comp Facility (Upper) 250-721-7684 CLE A111
CLE Student Comp Facility (Lower) 250-721-6145 CLE A015
BEC Student Comp Facility 250-721-8910 BEC 165
HSD Student Comp Facility 250-721-6392 HSD A140

Technology Solutions Centre (TSC)

Technology Solutions Centre 250-853-3572 CLE C143 tsc@uvic.ca