Lockouts & keys

If you're locked out of your room, we can help! Every resident is allowed three (3) free lockouts, and additional requests are charged at $20 per lockout, placed on your residence account.

Important note: you cannot authorize or send someone else to sign out a key for you.

Monday to Friday

Visit the Residence Services Main Office to request a key. If the office door is locked (typically from 10:00 p.m. until 6:00 a.m.), ring the door buzzer or call 250-721-8395.

Residence Services staff will check your photo ID and record your request before signing out a key for you. This ensures that the key is only issued to a resident who can prove they are an occupant of the locked room.

Saturday, Sunday and holidays

From September until April, the Main Office is closed on Saturdays, Sundays and holidays from 6:00 a.m. until 8:00 a.m.

  • If you are locked out during this time period, call Campus Security at 250-721-6683.
    • Campus Security will only respond to lockouts during this time period.
  • At all other times on Saturdays, Sundays and holidays, visit the Main Office to request a key.

From May until August, the Main Office is open 24 hours a day, seven days a week.

Returning borrowed keys

You have 30 minutes to unlock your room, pick up your keys and return the lockout key to the Main Office.

Late returns for borrowed keys are subject to additional charges (minimum of $25). If the keys are not returned within 24 hours, a lock change will occur and all associated costs will be placed on your student account.

Lock changes and replacement keys

Lost Keys must be reported to the Residence Services Office immediately.  

For safety and security reasons a lock change is required when keys are lost and the resident is responsible for the lock change fees.

Lock Change and Key Replacement Fees:

  • Residence rooms (single and double) $70
  • Pod-style rooms $80
  • Pod-floor temporary key card $20
  • Cluster Unit $240
  • Apartment $70
  • Mailbox (lock change required) $100
  • Storage locker (pad lock and key) $50

When a dormitory building exterior key is lost, a key replacement is issued at a cost of $55.00 to the resident. Residence Services will monitor and replace locks to building exterior doors when necessary.