Contact us

 You can reach our staff using our staff directory or 

Class recording support

We are here to help!

Access your support teams and supports in multiple ways:

Online workshops and in-person drop-in sessions

A great place to start is by attending the class recording online workshop. We also have in-person drop in sessions where you can practice in a room ahead of class.

View our upcoming workshops and drop-ins


Live & email support

For any questions you encounter when preparing to record your class or managing recordings, we are also available live or through email. If you are experiencing, technical difficulty in the classroom, the best course of action is to restart the computer (as this solves most issues) and contact Media Services at 250-721-8292.


Book a consultation

We are also happy to meet with you individually to further discuss options for class recording. Our consultations here are online, but we have some limited capacity to meet in your room if you have one booked.


Self-serve web guides

We also have a number of self-serve web guides you might find helpful:

Location and mailing info

General inquiries:

Phone: 250-721-8571
Fax: 250-721-6494

Mailing address:

Division of Learning and Teaching Support and Innovation (LTSI)
University of Victoria
PO Box 1700 STN CSC
Victoria BC V8W 2Y2, Canada

Courier or in-person address:

Division of Learning and Teaching Support and Innovation (LTSI)
University of Victoria
Harry Hickman Building, Room 120
3800 Finnerty Road (Ring Road)
Victoria, BC V8P 5C2, Canada

LTSI Support areas:

Directory listing

Group/Position Name Telephone Office E-mail

LTSI Division Office

FAX 250-721-6494
Administrative Assistant Nico De Marco 250-721-8571 HHB 120
Administrative Officer Marian Simmonds 250-472-5076 HHB 120d
Executive Director Laurene Sheilds 250-721-8572 HHB 120g
Assistant to the Executive Director Bo Love 250-472-5765 HHB 120
LTSI Program Coordinator Carolyn Boss 250-472-5624 HHB 120b
CES Systems Support Coordinator Shawn Cure 250-472-4799 HHB 120j
Strategic Projects and Communications Coordinator Hannah Rose 250-721-5086 HHB 120e

Curriculum Renewal and Strategic Initiatives

Director, Curriculum Renewal and Strategic Initiatives Viviana Pitton 250-472-5533 HHB 120h

Teaching Excellence

Director, Teaching Excellence Cynthia Korpan 250-472-4798 HHB 120k
TAC Coordinator Gerry Gourlay 250-721-7889 HHB 120j

Technology Integrated Learning (TIL)

Learning Technology Ecosystem Manager Craig Scharien 250-721-7562 LIB 034m
Manager - Ed Tech Support Alex Warrington
Sr Learning Experience Designer Katy Chan 250-721-7842 LIB 034l
Learning Experience Designer Hayley Hewson 250-721-8510 LIB 034c
Learning Experience Designer Thiago Hinkel
Learning Experience Designer Jeff Baxter
Learning Experience Designer Jiexing Hu
Learning Experience Designer - Accessibility Melissa Doyle
Learning Experience Designer - Accessibility Gayle Palas
Learning Experience Designer - Accessibility Fizza Haider
Ed Tech Support Specialist Kayla Smith 250-721-8749 LIB 034d
Ed Tech Support Specialist Babak Mirshahi
Ed Tech Support Specialist Reese Kingsley
Ed Tech Support Specialist Jeanette Wu
Ed Tech Support Specialist Stephanie Eisler 250-721-6203 LIB 034f
Jr Ed Tech Support Specialist Ruvie Kaviya
Jr Ed Tech Support Specialist Connor McKenzie
Jr Ed Tech Support Specialist Joe Crowther

Student Academic Success

Director, Student Academic Success Shailoo Bedi 250-721-7762 HHB 120e
Centre for Academic Communication Manager Nancy Ami 250-853-3675 LIB 135j
CAC Coordinator/Learning Strategist Program Emily Arvay 250-472-5706 LIB 135m
English as an Additional Language (EAL) Specialist Kaveh Tagharobi 250-472-4459 LIB 135k
English as an Additional Language (EAL) Specialist Madeline Walker
Manager, Math & Stats Assistance Centre Jane Butterfield 250-721-7444 DTB A445
Math & Stats Assistance Centre Program Coordinator Josh Manzer ELL 166

Community-Engaged Learning (CEL)

Community-Engaged Learning Coordinator Rhianna Nagel 250-472-5667 COR B132
CEL Assistant Coordinator Alexandra Haupt

Leadership Team

Laurene Sheilds

Executive Director
Office: HHB 120g
Dr. Shailoo Bedi

Director, Student Academic Success
Office: Lib 410 & HHB 120e
Marian Simmonds

Administrative Officer
Office: HHB 120d
Cynthia Korpan

Director, Teaching Excellence
Office: HHB 120k
Bo Love

Administrative Assistant to the Executive Director
Office: HHB 120
Rhianna Nagel

Community-Engaged Learning Coordinator
Office: Cornett B132
Viviana Pitton

Director, Curriculum Renewal & Strategic Initiatives
Office: HHB 120j
Craig Scharien

Project Manager, Learning Technologies
Office: LIB 034B
Hannah Rose

Strategic Projects and Communications Coordinator
Office: HHB 120e