University Systems help centre
Call flow patterns and options
Each local has the following call flow pattern defined for on-campus callers and off-campus callers (e.g. when the local is in use an off-campus caller dialing the local can hear a busy signal where an on-campus caller can be routed to voice mail).
When your local rings four times the options are:
- Route the caller to the voice messaging system.
- Route the caller to another UVic local.
- Do not do anything, let the phone continue ringing.
When your local is busy the options are:
- Present a busy signal to the caller.
- Route the caller to the voice messaging system.
- Route the caller to another UVic local.
How-tos
- Best practices for cleaning your phone
- Billing: Voice Service Charges Viewer
- Call flow patterns and options
- Calling cards
- Dialing information
- Frequently asked questions (FAQ)
- Installing a fax machine
- Long distance privileges and authorization codes
- Long distance rates
- Making conference calls
- Manuals and reference guides
- Move or change the configuration of a local
- Ongoing telephone (VoIP) service rates
- Order a new analogue line
- Order a VoIP phone
- Public access telephones
- Telephone service issues
- Toll-free service
- Update your personal UVic directory listing
- Voice services billing information
- VoIP self services