University Systems help centre
Call flow patterns and options
Each local has the following call flow pattern defined for on-campus callers and off-campus callers (e.g. when the local is in use an off-campus caller dialing the local can hear a busy signal where an on-campus caller can be routed to voice mail).
When your local rings four times the options are:
- Route the caller to the voice messaging system.
- Route the caller to another UVic local.
- Do not do anything, let the phone continue ringing.
When your local is busy the options are:
- Present a busy signal to the caller.
- Route the caller to the voice messaging system.
- Route the caller to another UVic local.