University Systems help centre
Internet and telephone
University Systems provides the high-speed telecommunications network required by our students, faculty, and staff. We provide wireless Internet, ResNet, wired Internet, and telephone services to meet your needs. Please select one of the support pages below to learn more about how we can help you. Read more about our networks.
Mobile communications
Remote access (VPN)
Residence Internet
Secure your data
Technology Solutions Centre (TSC)
Telephones
How-tos
- Best practices for cleaning your phone
- Billing: Voice Service Charges Viewer
- Call flow patterns and options
- Calling cards
- Dialing information
- Frequently asked questions (FAQ)
- Installing a fax machine
- Long distance privileges and authorization codes
- Long distance rates
- Making conference calls
- Manuals and reference guides
- Move or change the configuration of a local
- Ongoing telephone (VoIP) service rates
- Order a new analogue line
- Order a VoIP phone
- Public access telephones
- Telephone service issues
- Toll-free service
- Update your personal UVic directory listing
- Voice services billing information
- VoIP self services
Voicemail and unified in-basket
WebPhone
Wired Internet
Wireless Internet
How-tos
Setups
- Connect to eduroam: HTC mobile device
- Connect to eduroam: Mac OS X 10.5 or newer
- Connect to eduroam: Windows 7
- Connect to eduroam: Windows Vista
- Connect to eduroam: Windows XP
- Connect to UVic: iPhone or iPod Touch
- Connect to UVic: OS 10.5 and newer
- Connect to UVic: Windows 7 and Vista
- Connect to UVic: Windows XP
- Connect to UVic Wireless: eduroam
- Wireless Internet
Hours
Network Services maintains on-site support Monday to Friday, 7:30 a.m. – 4:30 p.m.
Outside of these hours, we are available to assist with problem resolution on a best-effort basis.
If your problem is urgent, is impacting your service delivery (e.g. you cannot teach your class), or is affecting your whole workgroup or department, then after reporting the problem to the Computer Help Desk please call the Network Services Trouble Line at 721-7654. Please provide your contact information and briefly describe the nature of your problem.
Notices & bulletins
Links of interest
Subscribe to RSS
Informed RSS feed
Stay informed of current system status.
Systems Notices
Important notices from University Systems
UVic Media Releases RSS feed
UVic press releases
Status of our services
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| Connectivity | |
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| Storage | |
| Telephone | |
