Computer repairs
University Systems provides:
- technician services for UVic standard computers and AV equipment
- warranty and non-warranty repairs
- service for UVic-owned Dell and AppleTSC standard computers by certified technicians
- help desk services for non-standard and personal computers
- non-warranty hardware repairs, in-depth troubleshooting and data recovery for personal computers
Technician service
We provide warranty and out-of-warranty service for standard Dell computers (those purchased through the Microserve eStore) and Macs. Warranty repairs are done on campus by certified technicians, employed by UVic, for more convenient and secure services. We can also order replacement parts.
We may be able to repair other UVic-owned electronics like AV equipment and monitors, depending on the technicians' time and workload.
Details
- For
- Employees
- Cost
- Free (for warranty service)
$75/hour plus the cost of parts (for non-warranty)
Help desk service
We provide affordable non-warranty hardware and software services at the Technology Solutions Centre, Clearihue C143, with an additional discount for students. Help desk services are performed by co-op and student employees under the supervision of a senior technical analyst.
Details
- For
- Anyone, including the public
- Cost
- Varies
Service & price list
| Service | Student price | Non-student price |
|---|---|---|
| Initial consultation | Free | Free |
| Set up Wi-Fi | Free | Free |
| In-depth troubleshooting | $50/hour | $75/hour |
| System rebuild | $50 flat | $75/hour |
| Data recovery | $50/hour | $75/hour |
| Software installation and setup | $50/hour | $75/hour |
| Hardware installation | $50/hour | $75/hour |
Tax is included. Hourly rates are prorated to $25 increments.
We accept payment by FAST account, MasterCard, VISA, debit or cash.
Initial consultation: We'll spend up to 15 minutes discussing your problem and looking for quick fixes that don't cost you anything. If we can't solve it on the spot, we can usually tell you whether the problem is within the scope of our service and talk about your next steps.
Set up Wi-Fi: We'll configure your device to connect to a UVic wireless network.
Diagnostics and troubleshooting: We'll use diagnostic tools and strategies to diagnose and resolve complicated hardware and software issues.
System rebuild: We'll back up your user data, reset your device to factory standard or erase the drive contents, reinstall your OS and essential software, and restore your user data. This can solve many difficult technical issues and is the most reliable way to remove malware. You'll need to have a working recovery partition on the computer or installation media for your OS.
Software installation and setup: You supply the software, we'll install it.
Data recovery: We'll use data recovery tools to try to restore damaged or deleted data from your computer or mobile storage device. (We aren't able to do this on some computers, including modern Macs, because of their built-in full-disk encryption.)
Hardware installation: We'll install user-serviceable parts you provide and test to make sure it's correctly installed.
We won't:
- do anything that could void your device's warranty if it has one
- do hardware work on parts that aren't user serviceable
- work on hardware that may be hazardous (for example: physical damage that could cause shocks, swollen batteries, liquid damage, spills of organic or unknown substances)
- work on smartphones or tablets
- install pirated software or circumvent copyright controls
- order or provide spare parts
- guarantee a specific price for services that are charged hourly
- guarantee a specific turnaround time in advance
Get help now
Contact IT support to:
- get an initial consultation
- ask questions about service and billing
- check on the status of your work order
Bring your computer to Clearihue C143 to check it in for service.