Help & support

Online resources

The following resources might be of assistance with NetLink related problems and inquiries:

System status

University Systems makes every effort to inform the university community of any issues affecting the services that we offer.

Top common Netlink ID problems

I forgot my passphrase

If you have forgotten your passphrase, you can reset it online. You will be asked for some personal information including your NetLink ID and V Number.

I want to change my passphrase

If you know your passphrase, you can change it at any time online.

My account has been deactivated. How do I reactivate it?

If you can't access your account because it has been locked or deactivated, please contact the Computer Help Desk for assistance.

 

I want a different NetLink ID. How do I change it?

We ask that you are selective when choosing your NetLink ID as currently you are unable to change it. If you feel you have a special case for consideration, please contact the Computer Help Desk to find alternative solutions.

Note that if the change is not the result of a legal name change, there is a charge for the service.

  • Email: 
  • Telephone: 250-721-7687
  • In person: Clearihue A037 or McPherson Library
  • Non-legal name changes to NetLink ID: Clearihue A004 only
 

What is a passphrase?

A passphrase is a series of words or text used to access UVic systems such as Online Tools or Brightspace, along with your NetLink ID. A passphrase is used similarly to a password, but is generally longer for added security.

Your NetLink passphrase must be between 12 and 128 characters long and can contain the following characters:

  • lowercase letters
  • uppercase letters
  • digits
  • spaces
  • these special characters: !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~

The passphrase will also be validated against known data breaches from Have I been Pwned.

Learn more about passphrase requirements and tips

What is my V Number?

Your V Number is the identifier UVic provides you when you first join. Since 2007 - everyone connected with UVic is issued a V Number.

  • Undergraduate students will have received their V Number when they were accepted into UVic. You can find your V Number on your student card or in your application confirmation email. Contact the Office of the Registrar for assistance.
  • Graduate students will have received their V Number when they were accepted into UVic. You can find your V Number on your student card or in your application confirmation email. Contact the Graduate Admissions and Records Office for assistance.
  • Continuing Studies students will have received their V Number on their registration receipt. Contact Continuing Studies for assistance.
  • Faculty and staff (current and former) will have received their V Number upon becoming an employee. Contact Payroll for assistance.
  • Former students and alumni will have the same V Number as when they were a student or will have been assigned one in 2008. Contact Office of the Registrar for assistance.
  • Affiliates will have received their V Number from their UVic sponsors. Contact your sponsor for assistance.

View full list of common Netlink ID problems

 

Top common UVic MFA questions

How do I sign up for UVic MFA?

Step 1: Install Duo Mobile on your mobile device

  • From your mobile device, download the Duo Mobile app for iOS or Android. A supported mobile device is required to enrol in UVic MFA. If you're unsure about your phone's compability, please see Duo's support information for Android and iOS devices.
  • Once the app is installed, you're ready to activate UVic MFA on your NetLink ID.

Step 2: Enroll your mobile device

Warning: if you do not complete this step, you may be locked out of your NetLink ID. Contact the Computer Help Desk for assistance.

  • From a web browser, navigate to your account security settings in your Online tools profile and click on Manage multi-factor authentication.

  • Confirm you're ready to enroll in UVic MFA, then click Enable Duo.

  • Follow the steps to enroll your first device. If you have more than one mobile device — like a phone and a tablet — we recommend adding both in case you're unable to access one of them.

 Duo security widget in online tools

For more information about compatible mobile devices and hardware tokens, please see our full list of common UVic MFA problems.  

 

Does UVic MFA cost anything?

There is no cost to enroll in MFA at UVic. The Duo Mobile app is free to download and use to receive push notifications for UVic services. Duo Hardware tokens do have an associated cost; more information about hardware tokens can be found on the full list of questions.

 

Can I enroll more than one device?

Yes, you can! We recommend enrolling more than one device in case you lose access to your primary one or don't have it with you. 

You can add another device through the Manage multi-factor authentication page in the account security settings in your Online tools profile under the "I want to manage my devices" option.

duo security widget in online tools

 

When do I use UVic MFA?

Once you've enrolled in UVic MFA you'll receive Duo authentication prompts whenever you login to protected UVic-authenticated services. After you login with your NetLink ID & passphrase you'll see an additional security prompt for Duo Push or your hardware token passcode.

screenshot of the duo mobile app push notification screen

 

What are bypass codes and how do I generate them?

Users can generate 10 single-use codes that enable them to login if their mobile device is unavailable. We recommend generating bypass codes as soon as possible because they cannot be generated after a device is reported lost or stolen. Print out or write down bypass codes and store them in a safe place. If you use a password manager application you can store the codes within it.

Codes can be generated through the Manage multi-factor authentication page in the account security settings in your Online tools profile under "I want to manage my bypass codes" option.

 

What happens if I lose my phone?

If you have a secondary device registered — such as a tablet, hardware token or security key — you can still use that device to access your account.

If you do not have a secondary device — and do not have a new phone with the same phone number — you will need a bypass code to access your account.

If you do not have a second device or bypass codes, contact the Computer Help Desk.

What happens if I get a new phone or factory reset my device?

If your phone number is the same, you can use Device Reactivation to activate the new phone. You can access this feature through the Manage multi-factor authentication page in the account security settings in your Online tools profile under the "I want to manage my devices" option.

If your phone number has changed, and you do not have a secondary device with which to receive UVic MFA push notifications, you will need a bypass code to register the new phone.

 

View full list of common UVic MFA questions

 


Additional information

Our commitment to your security and privacy

  • We maintain strict control over who can access your personal information
  • We help keep your personal information safe if your identity information is lost or stolen
  • We collect only personal information for the services you need access to

Signing in and your privacy

Your NetLink ID is your online identification at the University of Victoria. NetLink IDs can be used to access the computing services and applications which use the Sign in Service. Signing into UVic means you just need to enter your NetLink username and password once for most services on campus.

Protect your NetLink ID username and passphrase
Remember to sign out!

It is your responsibility to protect your account by ensuring you are signed out before leaving your computer.

Policies and guidelines

By signing in you will be authorized to access your applications and websites that use the Sign in to UVic service. Use is subject to but not limited to the following policies and guidelines:

For further information, see the listing of University Policies.