Help & support

Online resources

The following resources might be of assistance with NetLink related problems and inquiries:

System status

University Systems makes every effort to inform the university community of any issues affecting the services that we offer.

Top common problems

I forgot my passphrase

If you have forgotten your passphrase, you can reset it online. You will be asked for some personal information including your NetLink ID and V Number.

I want to change my passphrase

If you know your passphrase, you can change it at any time online.

My account has been deactivated. How do I reactivate it?

If you can't access your account because it has been locked or deactivated, please contact the Computer Help Desk for assistance.

I want a different NetLink ID. How do I change it?

We ask that you are selective when choosing your NetLink ID as currently you are unable to change it. If you feel you have a special case for consideration, please contact the Computer Help Desk to find alternative solutions.

Note that if the change is not the result of a legal name change, there is a charge for the service.

  • Email: 
  • Telephone: 250-721-7687
  • In person: Clearihue A004 or McPherson Library
  • Non-legal name changes to NetLink ID: Clearihue A004 only

What is a passphrase?

passphrase is a series of words or text used to access UVic systems such as My page or Coursespaces, with a your NetLink ID. A passphrase is used similarly to a password, but is generally longer for added security.

Your NetLink passphrase must be between 8 and 30 characters long and contain at least 2 of the following characters:

  • lowercase letters
  • uppercase letters
  • digits
  • these special characters: &_#

Learn more about passphrase requirements and tips

What is my V Number?

Your V Number is the identifier UVic provides you when you first join. Since 2007 - everyone connected with UVic is issued a V Number.

  • Undergraduate students will have received their V Number when they were accepted into UVic. You can find your V Number on your student card or in your application confirmation email. Contact the Office of the Registrar for assistance.
  • Graduate students will have received their V Number when they were accepted into UVic. You can find your V Number on your student card or in your application confirmation email. Contact the Graduate Admissions and Records Office for assistance.
  • Continuing Studies students will have received their V Number on their registration receipt. Contact Continuing Studies for assistance.
  • Faculty and staff (current and former) will have received their V Number upon becoming an employee. Contact Human Resources for assistance.
  • Former students and alumni will have the same V Number as when they were a student or will have been assigned one in 2008. Contact Office of the Registrar for assistance.
  • Affiliates will have received their V Number from their UVic sponsors. Contact your sponsor for assistance.
View full list of common problems

Additional information

Our commitment to your security and privacy

  • We maintain strict control over who can access your personal information
  • We help keep your personal information safe if your identity information is lost or stolen
  • We collect only personal information for the services you need access to

Signing in and your privacy

Your NetLink ID is your online identification at the University of Victoria. NetLink IDs can be used to access the computing services and applications which use the Sign in Service. Signing into UVic means you just need to enter your NetLink username and password once for most services on campus.

Protect your NetLink ID username and passphrase
Remember to sign out!

It is your responsibility to protect your account by ensuring you are signed out before leaving your computer.

Policies and guidelines

By signing in you will be authorized to access your applications and websites that use the Sign in to UVic service. Use is subject to but not limited to the following policies and guidelines:

For further information, see the listing of University Policies.