FAQ

How do I make an appointment?

If you are not yet connected with a counsellor, we offer two types of appointments.

  1. Single Session Walk-In
  2. Pre-booked Brief Counselling

How to access Single Session Walk-Ins (45 minutes)

  • Single Session Walk-Ins are first-come, first-served and there are a limited number available each day.
  • Come to the front counter before 8:30am for morning sessions and before 12:30pm for afternoon session
  • Single Session Walk-In Schedule (September – December):
    • Monday, Wednesday, and Friday: Same-day morning appointments booked at 8:30 am; same-day afternoon appointments booked at 12:30 pm
    • Tuesday and Thursday: Same-day afternoon appointments only; booked at 12:30 pm

How to access Pre-Booked Brief Counselling (45 minutes)

  • Pre-book a future session with a counsellor by coming to our front counter in-person or by calling Counselling Services at 250-721-8341.
  • Please note there will be gap between the day you book and the date of your appointment. The length of this time gap relates to high counselling demands during certain times of the semester, and therefore it will vary depending on the time of year.

Not certain what type of appointment is right for you? Check out the full details of each kind of appointment.

If you are already connected to a counsellor, please email them directly to book an appointment.

Counselling Services is located in the University Centre building, room B270. Our office hours are 8:30am and 4:30pm, Monday to Friday. You can call us at 250-721-8341.

How much does it cost?

As long as you are a currently enrolled and attending UVic student, there is no charge for any individual or group counselling. The exceptions are the online career assessments.

What do I need to bring?

You don’t need to bring anything with you. Anything you need during your session will be provided.

How many sessions do I get? How often can I come?

We offer short term counselling. After your intake session, the frequency of your visits and the number of sessions will be decided upon between you and your counsellor. 

What does Counselling Services offer?

Counselling Services offers short-term counselling for students whose problems are interfering with their performance or well-being. This includes personal counselling, career counselling and attendance in our groups and workshops.

How long does it take to get in? How can I get in sooner?

Walk-in sessions are available daily and are offered on a first-come, first-serve basis. Students are encouraged to come early in order to see a counsellor during the walk-in.

Students who are already connected to a counsellor can email them directly to book an appointment. During busy times, regular appointments can take up to 2 weeks before seeing a counsellor.

Where are you located?

We are located in the University Centre building, second floor, room B270.

Can I request a specific counsellor/counsellor with a specific area of specialty?

Yes, you can request a specific counsellor. All of our counsellors are generalists, but some of them have specific areas of interest. Please check staff bios to see whether there is someone who sounds like a good fit for you.

I am a past student, can I still attend?

Our services are for currently registered and attending UVic students. Please see our list of private practice therapists who offer sliding scale for students and recent graduates.

What if I need more regular appointments or further help?

You can either contact us at the front desk or speak with your counsellor about options for getting in to see someone on a more frequent basis. If we are still not able to provide you with enough support, your counsellor can provide some information about resources and support either on-campus or in the community. We also provide an private practice therapist list

Where can I find information for parent/families of UVic students?

The UVic Student Mental Health initiative has developed an overview of resources, supports and services that you may find helpful as a parent of a UVic student. In particular, it is helpful to understand how confidentiality works and is maintained at the University Of Victoria, as well as at Counselling Services.