Requests for Supporting Documentation- Q & A

We are often asked if Counselling Services provides supporting documentation for student requests (e.g. for extensions on papers, exam deferrals and other academic concessions). The answer to this question is…it depends.

Who do I speak to first about a request for academic concession?

Students with academic concession requests should first approach their instructor and/or department Chair or Dean for consultation and review of their needs. It may be resolved at that level. See the Academic Calendar for more information on Requests for Academic Concessions.

Is a counsellor going to approve my request for an academic concession?

Counselling Services does not make the final decision on whether your request for academic concession is approved. The approval of your request for academic concession lies with your academic unit. See the Academic Calendar for more information on Requests for Academic Concessions.

Will Counselling Services help me with my Request for Academic Concession?

Your counsellor may prepare documentation outlining the circumstances that have contributed to your academic difficulties for the specific term of which the request is sought.
*For extraordinary circumstances, please discuss your situation with a counsellor.

What if I don’t have an established relationship with a counsellor?

Students requiring supporting documentation who do not have an established relationship with a counsellor should seek documentation from another care provider who is familiar with their circumstances (e.g., Health Services physician/psychiatrist, off-campus health clinic/professional, religious or spiritual leader, Indigenous elder).  Counsellors cannot provide letters after the fact without prior knowledge of a student’s circumstances.
*For extraordinary circumstances, please discuss your situation with a counsellor.

The primary role of Counselling Services is to provide counselling to help students cope with personal &/or academic difficulties. Please let us know if your need for counselling is urgent. See our Appointments & Services page for more information on seeing a counsellor.