Appointments and services

Starting in September 2017, we’re changing to a model of service delivery called Collaborative Care. This means:

  • All of our counselling and mental health services are initially accessed through 30-minute walk-in sessions. To connect with a counsellor, come to our front counter during walk-in times for a 30-minute intake appointment that day.
  • Walk in schedule (May – August):
    • Monday, Wednesday, and Friday: Same-day morning appointments booked at 9:30 am; same-day afternoon appointments booked at 12:30 pm
    • Tuesday and Thursday: Same-day afternoon appointments only; booked at 12:30 pm
    • The walk-ins are first-come, first-served and there are a limited number available each day, so come before 9:30 am or 12:30 pm
  • If you already have a relationship with a counsellor and would like to start seeing them again, you may contact them directly to schedule an appointment.
  • Arriving late/Cancellations (for scheduled appointments): Please call us at 250-721-8341. If you have not contacted us and are 10 minutes late, your appointment may be given to students waiting.

In collaborative care, you and your counsellor will work together to determine what is most appropriate and useful for you at this point in time and there are many forms of support and service available. Read more about Collaborative Care.

Before your appointment.

What to expect at Counselling Services.

When you arrive at Counselling Services, you will be greeted by our friendly and knowledgeable front desk staff. You can ask them questions about the different ways you receive help from Counselling Services.

When you meet with a counsellor for an individual session, you will wait in our comfortable waiting room for the counsellor to come and greet you. You will meet with a counsellor in one of our confidential rooms to discuss the concerns and/or questions that have brought you to counselling. Counselling is private and confidential. Your counsellor will talk to you more about confidentiality in your session.

When you attend a group or workshop, you will wait in our waiting room until it is time for your group to begin. Most of our groups are offered at Counselling Services in our small or large group room. Some groups are offered in collaboration with other university units and may take place in other settings on campus, such as the First People’s House or the campus Chapel. You will be told where the group will be held when you register for a group. If you have questions about what group might be the best fit for you, you can also speak to a counsellor to clarify the options.  

How to prepare for your first appointment.

Before you come to your first intake session we encourage you to spend some time reflecting on your goals and/or what you would like to work on in the session. This will help you make the best use of your time with a counsellor. However, sometimes students use the counselling session to gain clarity on what they are hoping for from engaging in counselling.

What you can do while you wait.

There are many resources available to you right away that can help you focus on your mental health and wellness. Our Resources page outlines online self-help links to sites on relevant topics, such as anxiety and depression, and on treatment approaches, such as cognitive behavioural therapy and mindfulness. You are also welcome to come and check out the Lending Library at Counselling Services. We have a variety of books that are available for check out.

Also, in preparation, it can be helpful to spend some time thinking about what you want to work on in the session. For example, this might be “improving my communication in dating relationships” or “learning new ways to cope with anxiety” or “exploring meaningful career paths". You can visit our Personal Counselling page to learn more about different topics that bring students to counselling.