Appointments and services


In order to help reduce risk of exposure to COVID-19 to students, staff and the wider community, Counselling is offering appointments by phone or video.

Our phones are answered starting at 8:30am on Monday, Wednesday, Thursday and Friday and 10:30am on Tuesday (please do not leave voicemail messages to book a same day appointment). We appreciate your patience at this busy time: if the phone line is busy when you call you can choose to wait on the line or phone back later.

Counselling offers two types of appointments:

Same day

  • Same day sessions can be booked over the telephone: 250-721-8563.
  • Same day sessions are available Monday, Wednesday, and Friday in the morning and afternoon, and in the afternoon on Tuesday and Thursday.
  • Same day appointments are first-come, first-served, and there are a limited number of sessions available each day.


  • To schedule pre-booked appointments: call the front desk or email your counsellor directly.
  • If you need to cancel or reschedule your appointment, please call.

Tips for preparing for telephone counselling appointments.

If you are experiencing an emergency please contact 911 and then Campus Security 250-721-7599 if on campus

Not certain what type of appointment is right for you? Check out the full details of each kind of appointment.

For reasons of professional licencing and jurisdiction, students who are located outside of BC may have limited access to services. As the COVID-19 pandemic evolves, policies around jurisdiction may also change. Please call the front desk to find out about your options for appointments.

Additional resources

  • SupportConnect: 24/7 mental health support for UVic students. Anytime, anywhere. 
  • Vancouver Island Crisis Line: (1-888-494-3888)
  • Youthspace: for chat and text
  • Here2Talk: confidential mental health counselling and community referrals for BC post-secondary students through app, phone and web (24 hours/7 days a week)

Coping with anxiety and self-isolation

For more information about the UVic response to COVID-19 and tips for staying healthy and protecting your community, visit UVic’s COVID-19 info website.


Before your appointment

What to expect at Counselling

When you arrive at Counselling, you will be greeted by our friendly and knowledgeable front desk staff. You can ask them questions about the different ways you receive help from Counselling. Our intake forms have space for you to let us know your name, pronouns and gender identity. Our team will use the name and pronouns you provide. Offering this information is always your choice.

When you meet with a counsellor for an individual session, you will wait in our comfortable waiting room for the counsellor to come and greet you. You will meet with a counsellor in one of our confidential rooms to discuss the concerns and/or questions that have brought you to counselling. Counselling is private and confidential. Your counsellor will talk to you more about confidentiality in your session.

When you attend a group or workshop, you will wait in our waiting room until it is time for your group to begin. Most of our groups are offered at Counselling in one of our group rooms. Some groups are offered in collaboration with other university units and may take place in other settings on campus, such as the First People’s House or the campus Chapel. You will be told where the group will be held when you register for a group. If you have questions about what group might be the best fit for you, you can also speak to a counsellor to clarify the options.  

How to prepare for your first appointment.

Before you come to your first intake session we encourage you to spend some time reflecting on your goals and/or what you would like to work on in the session. This will help you make the best use of your time with a counsellor. However, sometimes students use the counselling session to gain clarity on what they are hoping for from engaging in counselling.

What you can do while you wait.

There are many resources available to you right away that can help you focus on your mental health and wellness. Our Resources page outlines online self-help links to sites on relevant topics, such as anxiety and depression, and on treatment approaches, such as cognitive behavioural therapy and mindfulness. You are also welcome to come and check out the Lending Library at Counselling. We have a variety of books that are available for check out.

Also, in preparation, it can be helpful to spend some time thinking about what you want to work on in the session. For example, this might be “improving my communication in dating relationships” or “learning new ways to cope with anxiety” or “exploring meaningful career paths". You can visit our Personal Counselling page to learn more about different topics that bring students to counselling.