Request IT support

University Systems provides IT and technical support to everyone at UVic. Support is provided by the Computer Help Desk (CHD) and Desktop Support Services (DSS).

Our response hours are:

8am–10pm weekdays
10am–10pm weekends
10am–6pm on holidays

Classroom AV support is available from 8am-5pm weekdays.

How can we help?

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Name:

Email:

Phone:

Role:

Student

Employee/faculty

Other

Department:

How would you prefer to be contacted:

Phone

Issue

Summary:

Type:

Access/set-up request

Connection/outage

Support

Details: Include relevant information such as type of device or location.

Your tickets

Check the status of your IT support requests in our ticketing system.

View your tickets

Contact us

Email: itsupport@uvic.ca
Phone: 250-721-7687
Toll free: 1-844-721-7687 (North America)

In-person

Computer Help Desk

Open to students, staff and faculty, the Computer Help Desk can assist you with most IT support questions.

Location: Clearihue A037
Hours: Monday through Friday - 8am to 6pm

Technology Solutions Centre

For staff and faculty to purchase and support UVic managed devices.

Location: Clearihue C143
Hours: Monday through Friday - 9am to 4pm

In-person support is also available in our computer lab locations.