Frequently Asked Questions

You can add funds to the following accounts;

The PLUS Account:

• Allows you to customize the standard meal plan for your needs
• Best value for purchases outside The Cove
• Easily load funds online at any time
• Funds not subject to Service Delivery Fee
• All qualifying purchases are tax exempt
• 10% total savings at all University Food Services outlets (5% discount plus 5% tax exemption)

The FLEX Account:

Can be used at campus retailers including all UNFS outlets (5% savings), the UVic Bookstore, Student Union Building, CARSA, McKinnon Gym and for printing & photocopying services.

Any remaining funds on your meal plan at the end of the first term will roll-over into the second term and be added to your second term meal plan funds. At the end of year, remaining funds are transferred into a carry forward account where they will remain until the balance has been used. The carry forward account includes a 5% discount when used at any food services location and the funds never expire.

The Standard Meal Plan functions on a declining balance system, and it is structured to make purchases at the Cove. This is the only food services location where you will receive the 50% price reduction. If you plan on eating outside of the Cove, consider loading funds to your +PLUS account to receive 10% savings at our retail locations.

We recommend:

• Eat primarily at the Cove
• Limit bottled drinks
• Selecting whole fruit instead of cut fruit
• Try to have one lower cost meal to off set higher priced ones, such as a soup, sandwich, oatmeal, cereal.
• Plan ahead and stick to a budget

The +PLUS account is not subject to the service delivery fee. This means a 50% price reduction is not necessary to offset the fee. The amount of funds deposited into this account are equal to the amount of funds available for purchases. This account also offers better savings on purchases made outside of The Cove than Standard Meal Plan with the 5% tax exemption and 5% discount.

We do not offer refunds on meal plans. We do however ensure all remaining meal plan funds are transferred to a carry forward account which offers 5% savings on food service purchases for as long as there are funds still available.

Flex funds are loaded onto your ONECard Flex Account for use at campus retailers including all UNFS outlets (5% discount), the UVic Bookstore, Student Union Building, CARSA, and McKinnon Gym and for printing & photocopying services.

Flex Funds can be loaded at any time and can be used for food services purchases once your Meal Plan accounts have been depleted. However, for best value we recommend adding funds to your +PLUS Account to receive a total of 10% savings.

More information can be on found the ONECard website.

No, we accept all universal forms of payment such as debit, credit and cash. However, it might be worth while to look into our ONECard meal plan options as they typically offer savings!

The Tax Exempt Meal Plan was designed specifically for students living outside of residence who frequently eat on campus. This plan offers 5% tax savings, as well as an additional 5% discount for 10% total savings. You can opt-in for the Tax Exempt Meal Plan by month, term, or academic year.