Services and appointments

Appointments

Due to the COVID-19 pandemic UVic Health has transitioned to offering services primarily by telehealth. Appointments can be made by phone, please do not come in person to make appointments. This includes same-day and pre-booked appointments.

In-person visits are available when required. 

The Health and Wellness Building has a seperate entrace students experiencing any symptoms of illness (fever, cough, sore throat, body aches, nausea, vomiting, diarrhea). If you have been offered an in-person appointment, please follow signage to the correct door.

Pre-booked appointments

We offer pre-booked appointments with doctors and nurses. Pre-booked appointments allow you to see the same practitioner regularly, and find appointment times that work for your schedule.

Booking: Phone 250-721-8563 to book your appointment. A pre-booked appointment may take 1-4 weeks depending on the level of demand, so plan ahead when you can.

Cancellations: To cancel an appointment, please email swcreception@uvic.ca or call 250-721-8563 and leave a message. 

Cancellations made with less than 24 hrs notice may be subject to a fee; please see the list of fees for costs.

To cancel a psychiatry appointment call 250-721-8563 ext 3.

Same-day appointments

Same-day appointments are available daily. They are intended for urgent and unexpected issues. Please tell the student welcome team at the front desk your most important health issue. These appointments are first-come-first-served and they can fill up quickly.

Booking: Call 250-721-8563. 

Find out more about our two types of appointments.

COVID-19 updates  

In order to protect the health of students, staff and the wider community:

  • UVic Health has increased the already stringent cleaning and sterilizing protocols within the clinic
  • In accordance with the University’s temporary sick-note policy, UVic Health will not be issuing sick-notes. We also will not be issuing notes to verify that someone is healthy to travel, work etc. The BCCDC has created a travel letter explaining that in BC, routine screening is not available for people without symptoms. 
  • Hand sanitizer must be used upon arrival to the clinic and please wear a face mask if you are experiencing any symptoms of illness.  

For reasons of professional licencing and jurisdiction, students who are located outside of BC may have limited access to services. Please call the front desk to find out about your options for appointments.

We appreciate your patience at this busy and challenging time. We are experiencing a very high volume of calls and we are doing our best to answer them and return messages promptly. 

Visit UVic's COVID-19 website for more information about the University’s response to COVID-19 and health tips.

Your first appointment

What should I bring to my first appointment?

  • Your BC Services Care Card or other provincial health care card, if you are a Canadian student
  • me temporary insurance documents (printed off if you have them) for international students
  • Your OneCard
  • Your vaccination history if you have it
  • Any other relevant medical documents

Forms

New patients, please complete these forms and email them to swcreception@uvic.ca:

Confidentiality

University Health Services provides team-based care and is committed to patient confidentiality and privacy in the sharing/discussing of patient information required in team care.  The University of Victoria collects personal information pursuant to the "University Act, RSBC 1996, c468" and section 26 of the "Freedom of Information and Protection of Privacy Act." Medical records are confidential and are not released to anyone without your written consent, except in serious conditions required by law - in reporting children at risk, in concerns of personal safety or risk to life, and in matters of public health safety.